Specialty Veterinary Client Service Representative (CSR) Do you enjoy building relationships with clients and being part of a team that provides advanced veterinary care? Join our front desk team at Virginia Veterinary Specialty & Emergency as a Client Service Representative (CSR) and play a vital role in supporting our patients, their families, and our specialty teams. Position Details • Full-time schedule: 5 shifts per week, 8 hours each • Dedicated to our specialty medicine departments (supporting Internal Medicine, Surgery, and other advanced services) • Opportunities to work closely with specialists, technicians, and assistants in a collaborative, client-focused environment Some of the responsibilities you will own in this role: • Greet clients with warmth and empathy in stressful situations • Answer phones, schedule appointments, and manage patient check-ins/outs • Collect payments and explain financial transactions clearly and professionally • Maintain accurate medical records and ensure hospital cleanliness • Collaborate closely with veterinary staff to support patient care Preferred Qualifications • At least 1 year pf previous experience in veterinary medicine, or 2 years in human medicine preferred • Excellent communication and problem-solving skills • Ability to remain calm and compassionate in emotional or high-pressure situations • Strong organizational skills and attention to detail • Flexibility to work evenings, weekends, and holidays Benefits • Be part of a mission-driven team that saves lives every day • Opportunities for growth and training in the veterinary field • Supportive leadership and a collaborative work environment • Competitive pay • Paid time off and paid parental leave • Health, dental, vision insurance • Employee discounts • 401K with company match