Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, EMS has the perfect opportunity for you! We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer. Key Responsibilities Leadership & Team Development: • Foster a collaborative and supportive team environment, uniting colleagues around shared goals. • Drive continuous growth by coaching, training, and mentoring your team. • Keep your team informed and engaged through clear, open communication. • Empower your team with up-to-date product knowledge to meet customer needs confidently. Operational Excellence: • Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day. • Oversee daily store operations, including opening and closing duties, to ensure smooth workflows. • Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike. • Prioritise Health & Safety, safeguarding the wellbeing of your team and customers. Sales & Performance: • Motivate your team to meet and exceed sales targets and KPIs. • Identify growth opportunities for team members and suggest strategies for their development. Customer Experience: • Set the standard for exceptional customer service and ensure it’s delivered consistently. • Resolve customer concerns promptly and professionally, creating memorable shopping experiences. • Represent the Mountain Warehouse brand with enthusiasm and professionalism. • Build connections within the local community, enhancing the store’s personal and welcoming atmosphere. We would love to meet someone who is • Passionate about delivering outstanding customer service. • A confident and reliable motivator, with a talent for inspiring others. • Experienced in all areas of retail, from stock control to visual merchandising. • A strong communicator who can engage at all levels and provide constructive feedback. • Proactive and results-driven, with a track record of setting and achieving goals. • Approachable, trustworthy, and a natural team player. • Skilled at problem-solving within company guidelines and policies. Benefits • Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary. • 50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance. 30% off National Brands Eastern Mountain Sports • A stable, successful and supported environment • Length of service awards You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!