Position Summary 📋 We're Hiring: Ancillary Scheduling, Registration, Patient Charge Specialist | Outpatient Rehab 📍 Address of Practice: 611 W. Lumsden Rd, Brandon, FL 🏢 Department: Orlando Health Ambulatory – Outpatient Rehab 💼 Status: Full-Time | 40 hours per week ⏰ Shift: Monday – Friday, 8:00 AM – 5:00 PM 🏷️ Title: Ancillary Scheduling, Registration, Patient Charge Specialist 📋 About the Role Responsibilities include greeting patients, scheduling, answering phones, collecting copayments, and providing excellent customer service in a Physical Therapy office specializing in orthopedics and sports rehabilitation. Healthcare experience is a plus, but not required. If you’re organized, personable, and enjoy working with people, we’d love to hear from you! Apply today to learn more! ✨ All Inclusive Benefits (Start Day One) 🏥 Health/Dental/Vision/Life Insurance 🎓 Student loan repayment, tuition reimbursement, & FREE college education programs 📈 Retirement savings 👶 Paid paternity leave & fertility benefits 🏡 Back up elder and childcare 🐾 Pet insurance 🏖️ PTO/Holidays, and more for full time and part time employees! 🏥 About Orlando Health Orlando Health is a comprehensive healthcare system serving patients across the southeastern United States. With award-winning hospitals, specialty institutes, and outpatient clinics spanning Florida, we honor our 100-year legacy by providing exceptional, patient-centered care. Joining our Outpatient Rehab team means working in a supportive, collaborative environment dedicated to helping patients regain functional independence and reach their highest potential. 💼 Essential Functions • Effective pre-registration, registration and scheduling of multiple patient appointments. • Manages the multiple additions and cancellations of patient appointments. • Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems. • Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations. • Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff. • Responsible for entry of patient charges. • Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions. • Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient. • Performs check in and check out of patients. • Acts as a liaison to the clinical staff. • Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities. • Acts as a resource for training or mentoring of new team members. • Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities. • Attends and participates in department staff meetings and attends other meetings as assigned. • Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager. • Responsible for reviewing and adhering to all corporate departmental and education initiatives. • Assists his/her supervisor/manager in planning and organizing department activities. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. 🎓 Qualifications Education/Training: • Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education. Experience: • Two (2) years’ experience in financial, business office, or customer service environment required. • Computer knowledge necessary.