FamilyCare Health Centers is looking for and Associate for our Patient Contact Center Physical Requirements: • Must be able to regularly talk and hear. • Must be able to frequently stand, walk, sit, stoop and reach. • Must be able to frequently lift and/or carry up to 20 pounds and occasionally lift and/or move 40 pounds or more. • Must have specific vision abilities including, close vision, distance vision, color vision, depth perception and ability to adjust focus. Qualifications: • High school graduate or equivalent. • A pleasant voice. • Must have the ability to operate computer systems. • Must be friendly and personable. • Excellent customer services skills required. • Conflict resolution skills preferred. • Excellent verbal and written communication skills and effective interpersonal communication skills. • Computer experience preferred. • Working knowledge of medical terminology preferred. • Health care experience preferred. Basic Function: Responsible for handling a large amount of calls in a timely manner with a focus on excellent customer service. Responsibilities: • Achieve desired customer service levels. • Obtain accurate information when scheduling, including patient demographics, insurance and purpose of visit. • Obtain complete and accurate information when taking phone messages/patient cases. • Follow standardized schedule templates. • Manage large amounts of calls in a timely and effective manner. • Routing calls appropriately. • Schedule appointments, including entering and updating patient data in the computer system and informing patient of any preparations needed for the visit. • Providing excellent customer service. • Researching customer problems. • Identifying customer needs while providing the right solutions to customers. • Doing appointment reminder calls the day before for any patient that have not confirmed their appointment • Other duties as assigned.