RESPONSIBILITIES: • Order Management in ERP system (includes processing customer orders, tracking and closing blanket purchase orders, and processing returns if required) • Responding promptly to customer inquiries and communicating with customers through various channels. • Communicate and coordinate with internal teams on order status and communicate any updates to customers in a timely manner. • Maintain a positive, empathetic and professional attitude both internally and externally • Ensure that appropriate actions are taken to resolve any customer concerns • Keep accurate records of customer interactions, transactions, comments and issues. • Understand and meet customer specific requirements within company guidelines and policies. • Stay up to date on product knowledge and industry trends - and provide product specific feedback as needed. • Stay updated on and comply with company initiatives and policies. • Provide feedback on the efficiency of the customer service process. DETAILED TASKS (not limited to): • Sales order entry • Logging issues in Excel • Tracking, releasing and closing Blanket Purchase Orders REQUIRED TRAINING: • High School Diploma, general education degree, or equivalent • Comfortable working with computers • Microsoft Office • Amtech ERP • Business telephone etiquette REQUIREMENTS & PREREQUISITES: • 1-3 years experience in customer service • Excellent communication skills, both verbal and written (Spanish a plus) • Strong problem solving (conflict resolution) skills • Ability to be patient and professional under challenging circumstances. • Ability to multi-task and work in a fast-paced environment EOE, including disability/vets