Assurity is looking for enthusiastic, driven and collaborative people to join our team. We’re a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times – and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community and planet, and we work every day to make the world a better place. Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: www.assurity.com/careers ESSENTIAL FUNCTIONS 30% Responsible for providing high level of service to worksite and group administration clients, which includes: • Understanding worksite and group products, policies and procedures, including bill reconciliation; • Knowledge of electronic billing portal, promoting of and understanding of the functionality on both the Assurity billing side and group bill reconciliation side; • Reconciling worksite and group and individual list bills accurately and timely and assisting other team members as needed; • Providing information and guidance to employer clients on worksite and group policy provisions and company procedures; • Following daily schedules for appropriate telephone coverage; and • Ensuring compliance with company, state and federal regulations, including privacy regulations relating to customer information. 30% Responsible for daily production of worksite and group administration to meet customer service standards and measurements, which includes: • Following and meeting established customer service standards and levels; • Handling employer clients’ inquiries, requests, and relating to premium payments, billing schedule, billing modes, accounting breakdowns, reinstatements, benefit add/delete, surrender/terminations, employee bank drafts, loans, premium refunds, policy suspense, and general maintenance; • Follow worksite and group products, policies and procedures when it comes to underwriting and WS Client Service procedures; • Handling employer clients’ requests relating to tobacco change, benefit increases, benefit decreases, and adding and removing dependents: • Knowledge of Policy Change underwriting rules and procedures, based on State, product, and employer/group and the ability to apply those specific rules when evaluating and approving the policy change requested. • Ability to determine the new rate once the policy change is completed by reviewing the employe’s plan design and offer letter. • Following procedures when reversing premiums to correct date of change and ensuring a refund is set if applicable: • Coordinating with the worksite and group administration case set-up/initial bill setup for new business processing department by making a welcome call to the employer to ensure smooth transition for bill reconciliation; • Generating and approving group contracts; • Assisting the claims department as needed with group contract and eligibility issues; • Monitoring delinquent group report and completing all administrative functions, including policy cancellations relating to policies on this report; and 20% Responsible for relationship-building activities with employer clients, which includes: • Being knowledgeable about products, procedures, and billing in order to handle all employer service requests; • Knowledge of employer clients’ business and any other relevant business information; • Ability to handle conservation efforts; • Tracking and monitoring employer clients’ requests, follow-ups and outcomes; • Assisting with employer and/or policyholder mailings and communications; and • Staying abreast of industry-related developments and activities. 20% Preforms other functions, which includes: • Process improvement planning and implementation; • Assisting with and participating in team functions and events for the worksite and group administration department; and • Serving as a member of various committees and implementation teams. The list of essential functions is not exhaustive and may be substituted as necessary. EXPERIENCE AND SKILL REQUIREMENTS • Three to five years of experience in business or related field required. • Professional oral and written communication skills required. • Decision-making ability required. • Knowledge of worksite and group administration products, policies and procedures beneficial. • Word processing and spreadsheet software proficiency required. • Accounting experience beneficial. • Proven relationship-building skills. • Telephone and customer service skills. • Negotiation and conflict management skills. • Ability to solve problems, analyze situations and make decisions. • Ability to organize/prioritize a wide variety of information and meet deadlines. • Ability to work independently. • Consistent and reliable attendance Is an essential function of this position. • Talent required in values, work intensity, achiever, positivity, resourcefulness, command, relationship, and exactness. EDUCATION AND CERTIFICATION REQUIREMENTS • Associate degree, trade school certification or equivalent in related field required. • Timely progression of completion of LOMA classes for ACS, PCS & FLMI designations. PHYSICAL AND WORK SCHEDULE REQUIREMENTS • May require work in excess of 40 hours per week in order to complete functions of position. • Following daily work schedules for appropriate coverage. • Hybrid position based in Lincoln, NE. Requires three days per week onsite and provides a hybrid schedule with two remote workdays, if desired.