Overview Wholesale Customer Care Specialist I PT (9-2:30) Employment Type: Part-TimeLocation: South Bend, IN (On-Site) Hourly, Non-Exempt, Starting at $18 About the Role The Wholesale Customer Care Specialist I plays a key role in supporting Tire Rack's wholesale tire business by delivering exceptional service to customers, dealers, and manufacturer partners. This position serves as a frontline resource for customer inquiries, warranty processing, order support, and issue resolution while ensuring a positive customer experience. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. This role requires strong communication skills, problem-solving abilities, and a commitment to providing accurate information and timely support across multiple communication channels. At Tire Rack, we operate with the values of IOOGA — Integrity, Our People, Our Customers, Growth, and Attitude. What You'll Do Customer Service & Support • Respond to customer inquiries via phone, email, and warranty submissions in a professional and timely manner. • Provide accurate information regarding orders, products, policies, and procedures. • Resolve basic customer concerns and complaints while maintaining a positive customer experience. • Monitor and manage call tags, hold tickets, and general customer service inbox communications. Order & Warranty Processing • Process replacement orders, returns, refunds, and exchanges in accordance with company policies and procedures. • Coordinate with tire manufacturers and dealers to gather documentation and information required for warranty claims. • Prepare rebate submissions and assist with warranty-related administrative processes. • Track customer order deliveries and return shipments to ensure timely resolution and communication. Collaboration & Administrative Support • Support cross-functional teams with miscellaneous administrative and operational tasks. • Maintain accurate records and documentation related to customer interactions and warranty processing. • Assist with departmental initiatives and projects as assigned. What We're Looking For Required Qualifications • Minimum of one (1) year of experience in a call center, customer service, or e-commerce environment. • General knowledge of Microsoft Office applications. • Strong customer-service mindset with a commitment to delivering exceptional experiences. • Excellent verbal and written communication skills. • Effective problem-solving, active listening, and negotiation abilities. • Strong attention to detail and organizational skills. • Ability to manage multiple priorities and work efficiently in a fast-paced environment. • Demonstrated initiative and willingness to learn new systems and processes. • Ability to quickly adapt to changing priorities and technology. Education • High school diploma or equivalent required. • Equivalent combination of education and experience may be considered. Schedule Work Days • Monday through Friday Work Hours • Normal schedule is 9:00 a.m. to 2:30 p.m. Why Join Tire Rack? At Tire Rack, you'll join a team dedicated to delivering outstanding customer experiences while supporting one of the most trusted names in the tire industry. We offer opportunities for professional growth, a collaborative work environment, and the chance to make a meaningful impact on our customers and business every day. If you're passionate about helping customers, enjoy solving problems, and want to grow your career with a company that values Integrity, Our People, Our Customers, Growth, and Attitude, we'd love to hear from you. #tirerackhv