Senior Software Development Lead \n Job requirements Experience Range: With at least 8+ years of hands-on experience in Salesforce Service Cloud and related modules, including leadership in solution design and deployment Key Responsibilities: • Drive the design and implementation of scalable Salesforce solutions across Service Cloud, Sales Cloud, Experience Cloud, and Marketing Cloud to meet organizational goals • Lead customization and configuration efforts on Salesforce platforms, utilizing Apex Triggers, Classes, Visual Force, Formulas, Workflows, Approval processes, Custom objects and fields, Sharing Rules, Page layouts, Record types, Permission Sets, Reports, and Dashboards • Develop and manage integrations with Salesforce APIs, leveraging REST/SOAP, OAuth, Single Sign-On (SSO), and JWT authentication for seamless connectivity • Optimize Salesforce Object Model usage and enforce Governor Limits to ensure high performance and scalability • Oversee deployment processes using CI/CD pipelines and version control systems, including Copado, Gearset, Jenkins, Bitbucket Pipelines, and Git • Utilize Salesforce DX (SFDX), Scratch Orgs, and Unlocked Packages to streamline development and deployment workflows • Collaborate with cross-functional teams in an Agile/Scrum environment to deliver high-quality Salesforce solutions and manage multiple projects • Troubleshoot and resolve complex technical issues within the Salesforce ecosystem, ensuring robust and reliable operations Required Skills: • Salesforce Service Cloud expertise, including Field Service, Case Management, Self Service, and Digital Engagement • Salesforce Sales Cloud proficiency, with experience in Territory Planning • Apex Triggers, Classes, and Visual Force development • Salesforce configuration: Formulas, Workflows, Approval processes, Custom objects and fields, Sharing Rules, Page layouts, Record types, Permission Sets, Reports, Dashboards • Integration with Salesforce APIs (REST/SOAP, OAuth, SSO, JWT authentication) • Salesforce DX (SFDX), Scratch Orgs, Unlocked Packages • CI/CD tools and version control systems: Git, Copado, Gearset, Jenkins, Bitbucket Pipelines • Salesforce Object Model, Governor Limits, Performance Optimization • Platform Events • Middleware integration tools: MuleSoft, Boomi Preferred Skills: • Experience with Salesforce Marketing Cloud and Experience Cloud • Knowledge of advanced integration patterns and middleware solutions • Familiarity with automated testing frameworks for Salesforce • Expertise in system performance tuning and optimization • Experience managing large-scale Salesforce deployments • Salesforce Certified Application Architect or System Architect Desired Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a closely related discipline • Salesforce Certified Platform Developer I (401) or Salesforce Certified Administrator (201) • Salesforce Service Cloud Consultant certification Additional Information: This position is an attrition replacement FRF. \n