JOB SUMMARY: Complete field service requests to repair products that have defects or warranty issues. Ensure customer satisfaction with Bayer Built Products and Services. ESSENTIAL FUNCTIONS: • Schedule Field Service work and repair of Millwork products • Travel to Bayer Built territories to complete warranty work • Field repair interior and exterior door issues • Skilled craftsmanship • Excellent communication skills • Coordinate with Field Service Coordinator paperwork and schedule appointments with customers • Gather and inspect product • Follow up with production team leaders issue identified • Completes necessary credit paperwork for customers • Follow up with internal contact to identify product concerns • Identify charge backs to vendors SECONDARY RESPONSIBILITIES: • Computer tracking and reporting for completed types of work and analysis of issues • Follow up with Quality Control / Team Leader NECESSARY KNOWLEDGE, SKILLS & ABILITIES: • Must have understanding of BBW products • Attention to detail • Possess valid driver’s license and a clean driving record (willing to travel in rural and metro areas) • Must be able to work independently EDUCATION AND EXPERIENCE: • High School Diploma • Carpentry or cabinet making school preferred • Experience working with Bayer Built products Required Work Hours: Various, Monday - Friday