ALARM OPERATIONS MANAGER JOB DESCRIPTION Job Responsibilities include but are not limited to: • Oversee all fire alarm and special hazards construction and remodel operations across multiple sites within the assigned region • Lead, develop, and hold accountable the local operations managers at each site, with authority to hire, conduct performance reviews, take corrective action, and terminate • Develop and execute a long-term regional strategy, including job pursuit, market and customer targeting, team skillsets, training and coaching needs, and recruiting • Allocate labor, equipment, and resources across sites based on workload and priorities • Monitor, consolidate, and report on revenue, gross margin, backlog, and productivity metrics for each site and for the region as a whole • Own the annual regional budget and forecast, and hold each site accountable to plan • Oversee job performance at every site, including WIP, percent complete, margin fade, and budget vs. actual; educate local managers on job financials and ask the tough questions when jobs drift • Ensure accurate and timely pay applications, retainage tracking, and billing, and support AR collections • Ensure contract and scope review is completed before job setup • Develop, implement, and continuously improve standardized operating processes across all sites in the region • Assist in refining company policies, workflows, SOPs, and related KPIs • Drive the growth of the fire alarm and special hazards/suppression business throughout the region • Oversee project lifecycle controls at all sites: turnover, submittals, permitting and AHJ approval, acceptance testing, Record of Completion, as-builts, and closeout • Ensure a complete closeout handoff to service team management, including warranty, initial inspection, and service agreement conversion • Oversee audits and the work instruction improvement process at all sites to ensure integrity, relevance, and consistency • Coordinate installation for Premier Accounts across sites to ensure that customer needs are consistently met • Keep site company licenses and individual licenses current at every site in the region • Work with regional sales teams to develop, augment, and update the pricing program for construction sales • Partner with the Director of Fire Alarms to prepare regional construction and resource analyses • Identify and implement technology and process improvements across sites to increase regional productivity and profitability • Lead the regional safety program: ensure regular job site safety audits and weekly toolbox talks at every site, deliver risk assessment training to all construction employees, provide a safe working environment, and enforce compliance with all company safety practices • Perform other duties as assigned by the Director of Fire Alarms or executive management Expectations: • Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily • Safety First • Start each meeting with a Safety Topic • Complete Monthly Jobsite Visits/Observations at Each Site in the Region • Hold Local Managers and Teams Accountable for All Safety Initiatives • Track Safety KPIs (TRIR, EMR) by Site and for the Region • Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance): Self, Local Managers, and Teams • Communicate effectively and professionally across all sites in the region, within the department, and with internal and external customers • Understand, Follow, and Ensure Consistent Application of HR and Safety Initiatives and Processes at All Sites • Conduct Weekly Meetings with Local Operations Managers and the Regional Team: Superintendents, Administration, Sales, Design, etc. • Review status on all jobs across the region: materials, equipment rentals, subcontractors, intercompany jobs, etc. • Assist local managers in determining jobs to be billed and monthly projections for Construction/Remodel at each site • Timely Review and Sign Off on Site and Regional Reports • Track and Ensure Profitability of Each Site and the Region as a Whole • Oversee Change Order Management Across All Sites • Promote and Track Regional Growth: stretch goal of 20%/year (Construction and Remodel site and regional goals to be discussed annually) • Support and Ensure Adherence to All Company SOPs at Every Site: Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, Closeout and Service Handoff, etc. • Ensure Inventory Control measures are in place at each site • Ensure multiple bids and leverage regional purchasing volume to optimize Material Purchasing • Manage Subcontractors across the region and ensure all subcontractor invoices are reviewed and approved prior to payment • Review Budget vs. Actual Job Costing Details by site and review findings with local managers for improvement opportunities • Maximize Labor Production and Efficiency across sites, including sharing labor between sites as needed, while maintaining quality standards • Maintain Consistent Quality Control Standards Across All Sites • Ensure Customer Satisfaction across the region and respond to Customer Satisfaction Survey feedback improvement opportunities • Reduce Turnover and Increase Retention across all sites • Maintain an Active Recruiting Pipeline for Key Roles • Training • Input and Development of Training Requirements for All Sites • Assess skillsets and build individual development and coaching plans for local managers and key team members • Commitment to Training at all levels, including development of local managers and future leaders • Support NICET and state licensing advancement across the region • Operations: Labor/Productivity, Materials Purchasing, Job Financials • Teamwork: maintain positive interactions with local managers and teams, every site in the region, peers in other regions, Accounting, Service, etc. Knowledge: • Must have knowledge of fire alarm systems • Knowledge of special hazards/suppression systems • Understand fire protection installation requirements • Ability to properly read fire protection blueprints • Knowledgeable with NFPA 72, NFPA 70, NFPA 101, IBC/IFC, and all other applicable codes • State fire alarm license required (hold or obtain); additional state licenses desirable • NICET Level III or IV certification in fire alarm and/or special hazards preferred • OSHA 30 required, or obtained within 6 months of hire • Manufacturer factory training preferred • Strong knowledge of P&L management, WIP, and job cost analysis across multiple locations required • Experience or knowledge of Procore, Sage Intacct, and Power BI a plus • Must possess intermediate skills in Microsoft Word and advanced skills in Excel • Minimum education of High School Diploma or equivalent; Bachelor's degree preferred • Valid driver's license and acceptable MVR required Work Experience: • 10 years of experience in installation and/or inspection of fire alarm systems • 5+ years of experience in Business Management, including oversight of multiple sites or locations • 3+ years of experience leading managers or supervisors across multiple locations • 2 or more years of experience in direct profit and loss responsibility and process management • 5+ years of experience in fire alarm or construction sales, preferred • Experience with fire alarm and special hazards/suppression systems, preferred Skills and Competencies: • Self-motivated, ambitious, and interactive • Communicative, detail-oriented, and organized • Strategic thinker who can build and execute a regional plan • Demonstrated ability to lead, mentor, coach, and develop managers and teams across multiple locations • Recruiting and team-building ability • Strong financial acumen and comfort having difficult conversations • Excellent communication, training, and planning skills required • Sense of pride, integrity, and organizational ability required • Must be able to work independently and with others • Willingness to travel regularly between sites within the region, including overnight travel Physical Requirements and Work Environment: • Work is performed in both office and active jobsite environments • Must be able to climb ladders and work from lifts and elevated platforms • Must be able to lift and carry up to [50] lbs • Exposure to weather, noise, dust, and changing site conditions • Must wear required PPE and follow all jobsite safety requirements