Tier-2 IT Help Desk Support needs 5–10 years of relevant experience is acceptable in lieu of a college degree (high school diploma/GED is sufficient). REQUIRES: • Excellent customer service and communication skills with the ability to explain technical concepts in layman's terms. • Strong troubleshooting skills for: Windows PCs, Basic networking, Mobile devices (iPhone), Printers • Familiarity with Active Directory, including password resets and account unlocks. • Introductory understanding of Group Policy and user provisioning to coordinate with enterprise Active Directory administrators. • Previous field IT support required. • Oil & Gas/Energy background Highly Preferred • Customer satisfaction. • Ticket and issue resolution (no heavy KPI tracking; focus is on quality resolution). • Monday–Friday (5 days a week onsite) • 20% travel including Eugene, Tri-Cities, Seattle, Eastern Washington, and other locations as needed. DUTIES: • Troubleshoot Windows PCs, networks, iPhones, printers, and field equipment. • Provide Tier-2 IT support to operations teams. • Escalate and coordinate issues with enterprise infrastructure and network teams as needed. • Communicate technical issues clearly to non-technical pipeline operators and operations leadership. • Perform basic backend/software management tasks and coordinate system changes with the enterprise team. • Use the ticketing system to manage service requests and provide remote support.