Loan Servicing Representative About the Position Bank of Springfield is seeking a detail-oriented and customer-focused Loan Servicing Representative to join our team. In this role, you will support the day-to-day servicing of consumer and commercial loans by ensuring loan records are accurate, assisting customers with loan-related inquiries, and providing exceptional service. The ideal candidate is organized, enjoys problem-solving, and thrives in a collaborative environment. Essential Duties & Responsibilities • Review new and renewed loans to ensure all coding and documentation are accurate. • Answer customer inquiries as part of the Loan Servicing phone queue, providing prompt and professional service. • Process daily loan servicing tasks, including payoff quotes, loan payoffs, and other servicing requests. • Maintain regular and predictable attendance. • Assist with additional loan servicing responsibilities and special projects as assigned. Qualifications • Proficiency in Microsoft Office applications, including Excel and Word. • Strong attention to detail and excellent problem-solving skills. • Ability to communicate effectively and work collaboratively with team members. • Excellent organizational skills with the ability to manage multiple tasks and priorities. • Previous banking or loan servicing experience is preferred but not required. Why Join Us? At Bank of Springfield, you'll be part of a team that values collaboration, exceptional customer service, and professional growth. We offer a supportive work environment, competitive benefits, and opportunities to build a rewarding career in banking. Benefits May Include the Following: https://www.bankwithbos.com/careers/ Salary Range: The salary range for this position is $18.00 - $20.00/hour, depending on experience and qualifications. In addition to the base salary, compensation may include bonuses, benefits, and other incentives.