Overview About Us: For over 100 years, Reimer Home Services has been the go-to name for HVAC, plumbing, and electrical services across Buffalo and Western New York. We’re more than just a service provider—we’re a community of professionals committed to excellence, integrity, and growth. At Reimer, we foster a supportive, team-driven culture where your career can thrive and your contributions truly matter. Ready to TRADE up to a better opportunity? We’re hiring a Customer Service Representative who’s passionate about helping people and thrives in a fast-paced, collaborative environment. Why You’ll Love Working Here: • Competitive pay based on experience • Medical, Prescription, Dental & Vision coverage • Disability & Term Life Insurance • Matching 401(k) benefits • Paid Holidays & Paid Time Off (PTO) • Ongoing training, development, and career growth opportunities What You’ll Be Doing: • Handle inbound and outbound customer calls with professionalism and care • Gather customer information, assess needs, and offer tailored solutions • Promote our services with confidence and enthusiasm • Support field technicians with scheduling and coordination • Perform administrative tasks to keep operations running smoothly What We’re Looking For: • High school diploma or GED • Previous customer service experience preferred • Strong communication skills—both verbal and written • Ability to identify customer needs and provide solutions • Reliable attendance and a team-first attitude Schedule / Compensation • Monday - Friday with rotating weekends • In-Person at our Cheektowaga branch • $19-$23 per hour based on experience Join a company where your work makes a difference and your future is bright. Apply today to start your long-term career with Reimer Home Services! Reimer Home Services is an Equal Employment Opportunity Employer. Reimer Home Services may conduct a pre-employment background check and drug screening in accordance with applicable laws.