Summary The Customer Service Representative reports to the Customer Account Manager and works with designated Sales Account Managers and their respective customers in a quick-paced environment to provide exceptional customer support. Responsibilities • Communicate professionally and proficiently via email and over the phone • Maintain organizational system to efficiently balance ongoing tasks throughout the day • Enter sales orders through ERP system, working closely with sales account managers in a quick-paced environment • Actively review margins on sales orders and appropriately maintain or increase the orders as needed • Review customer purchase orders for accuracy and address issues with sales managers and customers • Coordinate with other departments such as purchasing, sourcing, accounting, IT, transportation, and the warehouse staff to meet customer requirements in a designated timeframe • Work with manufacturers for direct shipments and follow up to meet deadlines • Complete new customer setup and maintain Customer Maintenance • Maintain customer account information pertaining to contacts, freight, and custom items • Continuous review of designated reports to keep customers and sales current and accurate • Process freight quotes, obtain tracking information, arrange couriers for expedited shipments, and request POD’s • Process RMA requests and forms • Assist customers calling the customer service number in regard to orders, invoices, questions, and concerns • Additional duties and responsibilities as assigned by the Customer Account Manager Essential Skills and Experience • High School Diploma • Ability to multi-task and work in a fast-paced environment • Type 30+ wpm • Ability to communicate with various levels inside and outside of the organization • Ability to work independently and in a team; this environment is critical for success in this position. • Effective verbal and written communication skills • Basic computer skills and knowledge • Strong organizational skills with attention to detail • Bachelor’s degree in Business Administration or related field preferred • 1-2 years of Customer Service Representative experience • Familiarity with order entry and freight What We Offer • No nights or weekends • Paid holidays, vacation, and PTO • Comprehensive benefits package including medical, dental, vision, HSA/FSA options, life insurance, short- and long-term disability, voluntary supplemental coverage • Employee Assistance Program (EAP) • 401(k) with company contributions • Modern campus perks include an on-site gym, pickleball court, monthly food trucks, and an on-site ice cream machine!