Overview Marine Systems, Inc. is hiring a Customer Service Representative / Counter Salesperson in our New Iberia, LA location. 70562 Responsibilities • Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer. • Ascertains and verifies credit rating of customer and applies to quotation or order. • Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required. • Computes price, discount, and shipping charges as required. • Initiates purchase requisitions. • Informs purchasing of the need to satisfy orders that are on back order and/or that require special attention. • Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. • Follows up on orders to ensure delivery by specified dates. • Recommends type of packing or labeling needed on order. • Resolves customer complaints within limits of authority. • Enters ordered parts on sales orders and prints pick tickets for such parts. • May require forklift training. • Other duties as assigned. Safety: • Develop relationships with coworkers to better understand the processes and culture that affect safety. • Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas. • Thoroughly knowledgeable of Safe Work Policy. Qualifications Education/Experience: • High School or better. • Less than 3 years: In the field or related area Job Requirements • Ability to read technical manuals • Ability to interpret exploded diagrams of mechanical assemblies • Ability to troubleshoot and identify complex mechanical problems • Demonstrate interpersonal skills necessary to maintain motivation and confidence among employees and customers. • Knowledge of Microsoft Office and Oracle Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.