Salesforce Administrator Location: Bonita Springs, FL, Nashville, TN Department: Sales & Marketing / Operations Position Summary We are seeking a highly motivated and business-focused Salesforce Administrator to serve as the primary owner and administrator of our Salesforce platform. This role will be responsible for the day-to-day management, optimization, and continued evolution of Salesforce to support Sales, Marketing, Client Services, Operations, and other cross-functional teams. The ideal candidate combines strong technical Salesforce expertise with a consultative mindset, enabling them to translate business needs into scalable solutions. They approach the platform with a Salesforce architect mindset, thinking beyond immediate requirements to design scalable, sustainable, and well-governed solutions that align with the organization's long-term business and technology objectives. This individual will drive user adoption, improve operational efficiency through automation, maintain data integrity, and deliver meaningful reporting and analytics that support strategic decision-making. This is an excellent opportunity for someone who enjoys building processes, solving complex business challenges, and making a direct impact on organizational growth through technology. Key Responsibilities • Serve as the primary administrator and owner of the Salesforce platform. • Manage user access, security settings, system configurations, and platform maintenance. • Evaluate business requirements through an architectural lens, ensuring Salesforce solutions are scalable, maintainable, secure, and aligned with enterprise best practices and future growth objectives. • Build and maintain Salesforce automations, workflows, reports, and dashboards. • Partner with business stakeholders to gather requirements and develop scalable Salesforce solutions. • Ensure data integrity through audits, data management, and quality control processes. • Troubleshoot system issues and provide day-to-day user support and training. • Support system enhancements, integrations, testing, and deployment activities. • Identify opportunities to improve business processes and drive Salesforce adoption across the organization. • Stay current on Salesforce releases, best practices, and new functionality. • Perform other duties as assigned. What You'll Bring • 3-5 years of Salesforce Administration experience, with a proven track record of successfully building, enhancing, and supporting Salesforce environments. • Salesforce Administrator Certification (ADM-201) preferred • Experience within healthcare, pharmaceutical, PBM, or other highly regulated industries preferred. • Strong understanding of Salesforce configuration, automation, data management, reporting, and user security. • Demonstrated ability to translate business requirements into scalable Salesforce solutions that improve efficiency and user experience. Possesses a Salesforce architect mindset with the ability to consider platform design, data architecture, integrations, governance, technical debt, and long-term scalability, regardless of formal architect certification. • Ability to balance tactical business needs with strategic platform design, serving as both a trusted administrator and a forward-thinking Salesforce solution architect. • Experience partnering with cross-functional teams and managing multiple priorities in a fast-paced environment. • Strong analytical, problem-solving, and troubleshooting skills with a focus on continuous improvement. • Ability to work independently, take ownership of initiatives, and drive projects from concept through implementation. • Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders. • Bachelor's degree preferred; equivalent combination of education and relevant experience will be considered.