General Description Overview of Intake and Assessment Clinician job functions which include providing direct clinical service and administrative assistance to clients Tasks & Responsibilities A. Essential Duties • Obtaining Informed Consent • Facilitate acceptance of client Informed Consent documents from patient portal. • Ensure all documentation is properly completed prior to the start of the Intake Assessment. • Outreach and provide rescheduling opportunities for clients unable to complete paperwork. • Assessment and Diagnosis • Ensure each client completes a PHQ and Columbia-Suicide Severity Rating Scale during Intake Assessment. • Gather all relevant clinical data to make an informed preliminary diagnosis. • Justify all diagnoses given using DSMV criteria. • Assess client’s level of care, and facilitation to higher levels of care when needed. • Clinical Documentation • Completion of Biopsychosocial, Missed Appointment Notes, Phone Call notes, etc. within 24 hours of service. • Maintain accurate and concise documentation of client interactions. • Clinical Recommendations and Scheduling • Make clinically justified recommendations for the client’s treatment plan. • Educate clients on recommended treatment services. • Facilitate the linkage of clients to recommended services (therapy, medication management, specialty services). • Crisis Intervention • Identification of client’s current risk level. • Maintain client safety through crisis intervention. B. Additional Duties • Responsible for review and acceptance of client Informed Consent documents. • Ensuring all Informed Consent has been appropriately given via electronic signature. • Provide direct service by assessing client’s bio-psycho-social needs, within the allotted 1-hour session. • Attend monthly supervision with Intake and Assessment Supervisor. • Attend weekly Intake Clinical Meeting. • Facilitate referral of clients to higher levels of care, when needed. • Maintain Key Performance Indicator expectations. • Assists and covers other staff when necessary to maintain high productivity and efficiency in the department. • As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly. C. Interpersonal Relations • Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information. • Take Accountability: Take constructive feedback and prevent discourse among our peers. • Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner. • Be Professional: Wear business casual attire (please see dress code policy). Competencies • Adaptability • Customer Service • Decision Making • Dependability • Ethics • Interpersonal Skills • Job Knowledge • Conflict Management • Organization Skills • Productivity • Self Development • Teamwork Clinical Competencies • Clinical Charting • Crisis Management and Suicide Intervention • Understanding of evidenced-based practices in mental health treatment. • Basic knowledge of TMS and Spravato • Familiarity with telehealth services and virtual, HIPAA-compliant meeting platforms Key Performance Indicators Intake and Assessment Clinicians’ performance will be evaluated on several competencies including but not limited to: • 70% of admitted clients linked to therapeutic services. • 10% of admitted clients linked to specialty services. • Average rating of 4.3 of 5 or higher on client satisfaction surveys. • Documentation completed within 24 hours of service. • Chart audit scores at or above 80% each quarter. • Appropriate documentation of and adherence to processes related to higher level of care recommendations and high-risk reporting. • Clinician demonstrates sufficient understanding of all ABHN services, and 50% linkage of eligible clients to said services. Performance Standards & Measurement • Compliance with essential and incidental duties; compliance with company policies and procedures. • Compliance with state and federal laws and regulations applicable to the business. Equipment, Tools & Machines • Use of computer, telephone, and other office equipment such as a printer and fax. • Use of company network and email domain. Working Conditions • Air conditioned and well-illuminated office environment and outdoor environment. • May have several responsibilities at once. Interaction with other is constant and can be interruptive. • Work may be stressful at times due to high level workflow. • Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs. • Participates in educational training, orientations, or compliance programs as needed to maintain competency. • If you must leave your employment with our company, we request employee’s to give us at least 30 days resignation notice in writing. Demands • Enthusiastic self-starter operating with sustained energy and showing great initiative. • Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc. • Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors. • Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others. • Excellent organizational skills. • Accepts constructive criticism well in an open and non-defensive manner. • Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment. • Ability to function independently and with flexibility. • Ability to work under pressure, handle multiple tasks and interruptions. • Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs. • Ability to sit, stand, or walk for extended periods of time. • Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements. Qualifications Education: • A master's degree in the Human Services field and Full or Associate Licensure in state of practice. Licensure in state of practice; full licensure preferred. Experience: • 2+ years’ experience at a working in a Mental Health Treatment Facility • Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required. Monday-Friday: M, W, Th 12:30pm-9:00pm Tu, F 8:30am-5:00pm