What’s the role? The Incentive Operations Specialist will support all Incentive Operations functions. This position is a part of a fast-paced operations team that manages program calculations and payment fulfillment. Team members will serve as subject matter experts and will provide high-quality service to our clients. You must be able to look at the big picture from both business and technology perspective, possess strong analytical, design, and problem-solving skills. In this role, you will.. • Collaborate with stakeholders to understand their needs and requirements. • Create and test program calculations in the program calculation tool. • Assist Quality Assurance Engineers with calculation testing. • Perform basic SQL queries. • Assist with testing supplemental payment materials, like checks and payment statements. • Assist with client facing portal configurations. • Triage and respond to or assign tier 2 customer support requests related to Program Operations. • Participate in testing and validating new systems and processes to meet business requirements. May include client/solution onboarding, as well as new feature deployments impacting AGDATA’s program operations. • Identify opportunities for process improvements and contribute to ongoing optimization efforts. Our ideal candidate will have… • Bachelor’s degree or equivalent experience of at least 3 years working with data • MS Excel experience, specifically intermediate Excel skills like VLOOKUP, pivot tables • Strong problem solving, critical thinking and troubleshooting skills • Basic or intermediate experience of SQL • Understanding of and adherence to industry best practices • Ability to effectively prioritize workload to meet deadlines and work objectives • Can establish project requirements and communicate them clearly and effectively. • Ability to develop innovative solutions and thrive in a team environment • Experience with JIRA and Agile practices is highly desired How AGDATA will support you: Supporting your health & well-being: • Comprehensive medical coverage – up to INR 7.5 lakh for employee and dependents, including parents. • OPD benefit – coverage of up to INR 15 thousand covering expenses across specialties. • Paternity leave up to 14 working days with the option to split leave. Emphasizing work life balance: Flexible hybrid work policy Experiencing a work culture that promotes from within: In 2023, 13% of our associates were promoted internally. Being comfortable in the office: Coming into our brand-new office space? Free snacks and top class facilities will be available for you. AGDATA is proud to offer equal employment opportunities. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.