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Premium Guest Services Advisor

Hopesglobalgetaways
Front RoyalRemote
Apply on Hopesglobalgetaways’s site

Straight from the company’s own careers site.

The job in short

Guest services advisor.

Details

Found
21 d ago · posted 2026-10-11
Location as listed
Front Royal, Virginia, United States
Role
Customer Service Representative
Source
The company’s own careers site

Full description

Overview We are looking for polished, service-minded individuals to join our remote team as Premium Guest Services Advisor. In this role, you will support clients seeking well-planned vacation experiences by helping them review options, coordinate requested arrangements, and stay informed throughout the planning process. This opportunity is a strong fit for individuals who enjoy delivering attentive service, managing details, researching quality experiences, and maintaining professional communication. Previous travel-industry experience is not required. Training and ongoing educational resources are provided. What You'll Do • Learn about each client's preferred destinations, travel dates, budget, interests, priorities, and special requests. • Research premium resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation services using approved supplier resources. • Help coordinate selected arrangements and keep confirmations, reservation information, schedules, and itinerary details accurate and organized. • Maintain proactive communication by sharing updates, answering routine questions, following up on pending items, and assisting with standard changes or requests. • Review important details for accuracy, track deadlines, maintain current client records, and continue developing destination and supplier knowledge. What This Opportunity Offers • Fully remote opportunity with flexible part-time and full-time scheduling • Beginner-friendly onboarding and structured training • No previous professional travel experience required • Ongoing team support and access to educational resources • Destination and supplier learning opportunities • Opportunities to develop premium guest service, communication, research, and coordination skills • Professional development and potential growth opportunities • Performance-based incentives and recognition opportunities • Qualifying travel discounts and industry-related benefits • Supportive virtual team environment Qualifications • Strong written and verbal communication skills • Professional, courteous, and guest-focused approach • Excellent organization and attention to detail • Ability to provide attentive and personalized support • Comfortable researching and evaluating multiple vacation options • Ability to manage several client requests, follow-ups, and deadlines • Willingness to learn supplier systems, digital tools, and online platforms • Dependable follow-through and effective time-management skills • Adaptable and solution-focused when plans or client needs change • Self-motivated and comfortable working independently • Basic computer proficiency and reliable internet access • Must be at least 18 years of age • Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region

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