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Remote Support Consultant

Hopesglobalgetaways
Ellicott CityRemotePart-time
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The job in short

Remote support consulting.

Customer support

Details

Found
25 d ago · posted 2026-10-11
Location
Ellicott City, Maryland

Full description

About the Role We are seeking dependable, service-oriented individuals to join our remote team as Remote Support Consultants. In this role, you will assist clients with vacation-related planning by researching suitable options, organizing requested services, and helping keep important details accurate and on schedule. This opportunity is a good fit for individuals who enjoy helping others, working independently, solving routine issues, and managing information in a virtual environment. Previous travel-industry experience is not required. Training and ongoing educational resources are provided. Key Responsibilities • Gather information about each client's destination preferences, travel dates, budget, interests, and special requests. • Research hotels, resorts, cruises, transportation, tours, excursions, activities, and other vacation services through approved resources. • Support the coordination of selected arrangements and keep reservation details, confirmations, schedules, and itinerary information organized. • Assist clients by answering routine questions, communicating updates, following up on pending items, and helping with standard changes or requests. • Review information for accuracy, monitor important dates, maintain organized client records, and continue developing destination and supplier knowledge. What We Offer • Fully remote opportunity with flexible part-time and full-time scheduling • Beginner-friendly onboarding and structured training • No previous professional travel experience required • Continued team guidance and access to educational resources • Supplier and destination learning opportunities • Opportunities to build customer support, communication, research, and coordination skills • Professional development and potential growth opportunities • Performance-based incentives and recognition opportunities • Qualifying travel discounts and industry-related benefits • Supportive virtual team environment Qualifications • Strong written and verbal communication skills • Professional and service-focused approach • Good organization and attention to detail • Ability to manage multiple client requests and responsibilities • Comfortable researching information and reviewing different options • Willingness to learn digital platforms, online tools, and supplier resources • Reliable follow-through and effective time-management skills • Adaptable and resourceful when client needs or priorities change • Self-motivated and comfortable working independently • Basic computer proficiency and dependable internet access • Must be at least 18 years of age • Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying country

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