Job Title: Medication Access Coordinator Reports to: Director of Pharmacy Services Summary: Responsible for facilitating patient access to medications through manufacturer patient assistance programs, medication affordability resources, and organization-wide drug sample management. Coordinates enrollment, renewals, medication access, inventory oversight, compliance, and distribution activities to improve patient outcomes and reduce barriers to care. Education Requirement: High School Diploma required; Associate degree preferred. Licensure/Certification Requirement: Pharmacy Technician certification preferred. Experience Requirement: Two years of experience in healthcare, pharmacy, benefits coordination, patient access, or related field preferred. Strong organizational, communication, and computer skills required. Key Job Responsibilities Essential Duties and Responsibilities · Screen and enroll eligible patients in Patient Assistance Programs (PAPs). · Assist with applications, supporting documents, renewals, and follow-up activities. · Educate patients regarding medication access options and eligibility requirements. · Coordinate with providers, pharmacies, pharmaceutical manufacturers, and support programs. · Monitor application approvals, denials, and medication delivery status. · Maintain accurate records and ensure HIPAA compliance. · Track program outcomes, medication cost savings, and enrollment metrics. · Prepare reports and support audits and quality improvement initiatives. Drug Sample Program Management · Oversee the organizational drug sample program. · Receive, track, store, and audit medication samples. · Monitor inventory levels, expirations, recalls, and replenishment needs. · Maintain sample accountability and chain-of-custody records. · Develop and maintain standard operating procedures for sample management. Medication Sample Distribution · Coordinate distribution of approved medication samples to patients throughout the organization. · Verify patient eligibility and provider authorization. · Document all distributions in required tracking systems and patient records. · Collaborate with providers, nursing staff, and pharmacy personnel to ensure appropriate use. · Assist patients transitioning from samples to long-term coverage or assistance programs. Compliance, Collaboration, and Professional Expectations · Maintain compliance with agency policies, program requirements, payer expectations, and applicable regulatory standards; monitor and respond to agency communications and email within expected timeframes; and demonstrate professionalism, accountability, teamwork, respectful communication, and alignment with Alliance Healthcare Services’ values and commitment to high-quality client care. · Complete all required trainings, meetings, documentation, and compliance requirements within established timeframes. · Perform other duties as assigned. Key Performance Indicators · Patients enrolled in assistance programs · Medication cost savings generated · Approval and renewal rates · Sample inventory accuracy · Patients served through sample distribution · Compliance audit performance