Job Posting TitleStore General Manager Job Description JOB TITLE General Manager REPORT TO Regional Director JOB TYPE Full Time Employee, Exempt DEPARTMENT/TEAM Operations LOCATION Marietta, GA JOB DUTIES (including but are not limited to the following) • Ensure full compliance with company standards, policies, and operational procedures across the bakery • Monitor store performance and ensure alignment with company goals and KPIs • Analyze sales, labor, and cost metrics; implement action plans to improve performance • Maintain brand standards in product quality, service, and store presentation • Oversee daily front-of-house and back-of-house operations to ensure consistency and efficiency • Train, coach, and support franchisee and staff on operational excellence and service standards • Conduct regular store evaluations and provide feedback for continuous improvement • Ensure compliance with all health, safety, and sanitation regulations • Support inventory control, ordering processes, and cost management to minimize waste • Handle escalated customer issues and ensure proper resolution aligned with brand values • Collaborate with corporate teams (marketing, operations, R&D) to implement new initiatives • Execute corporate-driven promotions and local store marketing efforts • Drive customer satisfaction and strengthen brand reputation within the community • Identify operational gaps and proactively recommend improvements to franchisee and corporate QUALIFICATIONS • 5+ years of successful bakery management history, experiences with bread a plus • Basic food safety understanding and practice • Intermediate knowledge of MS office Suite – Word, Excel, and PowerPoint