As a Regional Manager at 7 Brew Coffee, you are a pivotal leader responsible for overseeing multiple stands, driving operational success, and embodying the 7 Brew mission to “brew smiles one cup at a time.” Your role ensures that Stand Managers and their teams deliver exceptional customer experiences, maintain operational excellence, and uphold the company’s vibrant culture across your region. 1. Accessibility and Communication • Be approachable and available to Stand Managers, team members, and upper management via calls, texts, and emails, providing timely support, guidance, and solutions. • Respond promptly to communications (e.g., emails, GroupMe, or other platforms) to ensure alignment and address operational needs. • Act as a resource for Stand Managers, offering problem-solving support for staffing, customer issues, or operational challenges. 2. Leadership and Attendance • Attend all required meetings, including leadership gatherings, regional meetings, and stand-level meetings, to align with company goals, strategies, and operational priorities. • Maintain a visible presence by regularly visiting stands to support teams, reinforce processes, and assess operational performance. • Foster open communication with Stand Managers, providing constructive feedback and holding them accountable for meeting expectations in customer service, efficiency, and financial performance. 3. Financial Responsibility • Achieve Cost of Goods Sold (COGS) and labor goals through effective oversight of stand operations, inventory management, and scheduling practices. • Monitor financial performance metrics across your region, identifying trends and implementing corrective actions to ensure profitability. • Collaborate with Stand Managers to optimize inventory ordering, reduce waste, and maintain cost efficiency while upholding quality standards. 4. Leadership Development • Identify, mentor, and develop high-potential Stand Managers and Shift Leads to build a robust leadership pipeline within your region. • Provide tailored training, resources, and opportunities to foster growth, ensuring leaders are equipped to excel in their roles and advance within 7 Brew. • Conduct regular performance reviews with Stand Managers to set goals, address challenges, and celebrate successes. 5. Driving Sales Growth • Analyze sales data to develop targeted strategies that increase customer traffic, boost average ticket size, and enhance customer loyalty. • Collaborate with upper management to align regional sales initiatives with company-wide objectives. 6. Fostering 7 Brew Culture • Champion 7 Brew’s culture of positivity, kindness, and hustle across all stands in your region, ensuring teams deliver fast, fun, and friendly service. • Promote a collaborative and inclusive environment where team members feel valued, empowered, and motivated to create “WOW moments” for customers and each other. • Encourage Stand Managers to organize team-building activities or community outreach events to strengthen team cohesion and community ties. • Model 7 Brew’s core values in all interactions, inspiring Stand Managers and teams to uphold the brand’s reputation for exceptional experiences. 7. Operational Excellence • Ensure stands maintain quick wait times (e.g., target drive-thru times of 3:30) and deliver exceptional customer service that aligns with 7 Brew’s brand standards. • Oversee the implementation of directives from upper management, ensuring consistency in processes, procedures, and quality across all stands. • Conduct regular stand audits to verify compliance with health, safety, and cleanliness standards, addressing any deficiencies promptly. 8. Feedback and Accountability • Provide regular, actionable feedback to Stand Managers to drive continuous improvement in customer service, operational efficiency, and financial performance. • Hold Stand Managers accountable for meeting expectations outlined in the Stand Manager Expectations, including scheduling, inventory management, and team development. • Use performance metrics and customer feedback to identify areas for improvement and celebrate successes across your region.