General Summary: Company Representative responsible for identifying, developing and maintaining sales opportunities and business relationships for an assigned group of customers within a designated territory. What You Will Do (Essential Job Functions): Customer Relationship Management • Develop and maintain strong relationships with key decision-makers and influencers in each customer facility • Execute customer visits according to the Territory Plan to strengthen partnerships and identify growth opportunities • Provide and coordinate technical support on all essential products and services for customers • Follow up on all sales leads in a timely and professional manner Sales & Revenue Management • Manage sales performance and gross margin targets for all product lines and services as outlined in annual forecasts and territory plans • Develop, implement, and maintain comprehensive Customer Account Plans and Territory Plans for assigned accounts • Identify and pursue new customer development opportunities within and surrounding the assigned territory • Define and execute strategies for target accounts to maximize market penetration • Manage territory-specific blanket orders to optimize profitability where applicable Quoting & Pricing • Gather necessary information to prepare accurate quotations for customer requests • Negotiate premium margins during the quote preparation process to maximize order profitability • Follow up on quotation opportunities and document all activity in the contact management system Strategic Planning & Performance • Demonstrate knowledge of and effectively promote the company's unique value proposition (the "Exotic Advantage") • Identify, document, and validate customer engagement opportunities (C.A.R.E.) as defined in the Territory Plan • Submit corrective action plans for territories performing below 90% of sales targets Operational Support • Coordinate with purchasing to identify sourcing solutions for customer requirements • Support accounts receivable efforts by facilitating customer communication and payment resolution when requested • Participate in resolution of overstock inventory situations where applicable • Submit itinerary, call reports, and expense reports in accordance with company policy and procedures Supplemental Job Functions: • Builds customer relationships through appropriate business entertainment within ethical guidelines and in accordance with company code of ethics • Documents customer concerns and participates in their timely resolution • Participates in joint sales calls with colleagues and suppliers to develop comprehensive account strategies and strengthen customer partnerships • Participates in internal and external training programs to enhance product knowledge, sales skills, and industry expertise • Participates in corporate onboarding and orientation programs as required • Performs other duties as assigned or requested to support team and organizational objectives Knowledge, Skills and Abilities Required: • Bachelor's degree in related area of responsibility (may substitute three (3) years of sales-related work experience) • Three (3) years of experience in sales-related role—industry specific preferred • Previous experience working on a computer--CRM experience preferred • Ability to be available for 24-hour customer support • Valid driver's license • Ability to maintain a vehicle that seats four adults comfortably as well as meeting Exotic standards for cleanliness, safety and insurance compliance Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.