Patient Service Specialist - PRN Float Job Summary: This position provides support with the intake and processing of patients presenting for care, and other relative activities. (This is a full-time position that will support all locations, Monday to Friday, 8am - 5pm. Must be available to work minimum 2 days per week plus 1 Friday per month) Primary Job Responsibilities/Tasks may include, but not limited to: • Schedule appointments in athenaNet. • Prepare new patient charts and/or paperwork at patient presentation. • Greet patients and visitors in a professional and welcoming manner. Communicate with patient during visit as necessary. • Accurately perform registration process. • Ensure all requirements and fields are satisfied and complete. • Ensure patient is registered and educated on patient portal usage; distribute marketing materials as necessary. • Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment. • Create Credit Card on File Contracts at Check-In. • Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out. • Work “Day End Review” report. • Answers inbound and/or makes outbound telephone calls as assigned and appropriately directs callers. • Schedule follow-up appointments. • Reconcile, balance, and close batches daily. • Accurately record messages. • Educate patients accurately and completely including utilizing the Patient Portal. • Document appropriately within athenaNet to ensure regulatory requirements are met. • Monitor and check assigned Athena boxes and other assigned boxes for coverage. • Work at different Tryon office locations as needed. • For upcoming appointments without insurance on file or have Medicaid attempt to call patient two days prior in order to collect and verify insurance. • Verify eligibility and benefits for all patients daily. • Other duties as assigned. Requirements: • Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer. • Completion of TB test will be required. • Must be willing to drive to any location. Education: • High school diploma; some college preferred Experience: • Minimum of one-year medical office or healthcare facility experience. • E.H.R. and Scheduling experience. • Experience serving customers in person and on the phone Physical Requirements: • Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling. • Must be able to lift and support weight of 35 pounds in handling patients, equipment and supplies. • Dexterity in hands and fingers. • Ability to quickly respond to changing conditions and situations. • Ability to concentrate on details.