Location: Remote Position Hiring Range: $16.49 - $23.77 Position Summary: Will work with patients and clinics to provide financial assistance to make medications affordable for patients. Key Performance Areas: KPA 1 – Patient Assistance • Submit financial assistance applications for AON patients. • Follow up on submitted PAP requests for updates. • Assist patients with financial assistance through manufacturers and foundations. • Follow up with patients through the entire assistance processs and submit renewals when indicated. KPA 2 – Customer Service • Incoming and outgoing calls/emails to patients. Routing of calls to appropriate staff. Answering patient/clinic questions regarding delivery status, Rx updates, etc. • SP follow-up to assure orders are being processed efficiently. • Scheduling deliveries. KPA 3 – Backup to pharmacy staff • Will monitor daily activities and provide backup support where needed, including PA, , SP follow-ups, BV and claims adjudication as needed. KPA 4 – Education & Training • Responsible for keeping up on all applicable training and education for maintenance of permit. • Providing PAP training to new hires when required. • Will follow up daily to see which grants/foundations have available funds Position Qualifications/Requirements: Education: High school diploma, GED or equivalent education is required Previous Experience: Minimum of two years’ experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred; medical terminology and attention to detail required. Core Capabilities: • Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. • Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. • Communication Skills: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback. • Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations. • Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. • Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. • Computer Skills: • Proficiency in MS Office Word, Excel, Power Point, and Outlook required. Certifications/Licenses: • Pharmacy technician registration with the Florida Dept of Health in good standing preferred. • Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required. Travel: <25% Standard Work Days/Hours Monday to Friday 8:00-5:30 will vary based off respective time zone. #LI-REMOTE