Schedule/Shift: ability to work between the hours of 8a & 8p, some weekends required Key Functions • Greets and provides directions to patients, families and visitors Monitors Front Lobby • Greets and provides direction to patients, Families and visitors • Demonstrates a strong knowledge of Menninger services/programs • Reports all safety concerns • Coordinates with security to ensure all campus visitors are approved • Manages visitation protocol (signing in, locking up belongings, directs to unit, etc.) • Perform outpatient scheduling tasks in Cerner • Checks in all outpatients • Ensures all outpatient paperwork is complete and uploaded prior to visit • Accepts deliveries and notifies the appropriate parties • Answers the telephone calls and routes calls to appropriate location using the 8 x 8 phone system • Enters calls into salesforce when indicated • Maintains discretion and confidentiality • Follows all emergency management protocols • Greets and checks in admitting patients • Follows admissions protocols for all programs • Ensures that luggage remains at desk to guard against contraband • Ensures valuables are secure • Issues electronic devices and keeps records • Issues ID badges • Works closely with concierge to ensure a seamless admission Proficient in: Cerner Applications, AdManager, Badge Printer, Salesforce, 8 x 8 phone system High level customer service skills Education: Required: High School Diploma or GED equivalent Experience: Required: 1 to 3 years of administrative/receptionist experience, preferably healthcare experience or billing setting. Experience in scheduling, payment processing, and Cerner experience preferred