Inbound/Outbound Call Center Representative Location: Artesia, CA Job Type: Full-Time Department: Patient Services Reports To: Call Center Supervisor About Us We are a fast-growing dental organization committed to delivering exceptional patient care and service. Our call center team plays a vital role in ensuring patients receive timely support, accurate information, and a welcoming experience from the moment they call. About the Role We’re looking for a friendly, detail-oriented Inbound Call Center Representative to be the first point of contact for patients calling our dental network. You’ll play a key role in delivering exceptional customer service, answering questions, scheduling appointments, and ensuring every caller feels valued and supported. Key Responsibilities • Answer incoming calls from patients regarding appointments, services, billing, and general inquiries. • Schedule, confirm, and reschedule dental appointments using practice management software. • Provide accurate information about dental procedures, insurance coverage, and office policies. • Handle patient concerns with empathy and escalate complex issues to appropriate departments. • Maintain detailed and accurate records of all interactions in the Practice Management Software (PMS) system. • Collaborate with dental office staff to ensure smooth patient flow and communication. • Uphold HIPAA compliance and protect patient confidentiality at all times. Qualifications • High school diploma or equivalent; associate degree is a plus. • Prior experience in a call center or customer service role, preferably in a dental or healthcare setting preferred • Excellent verbal communication and active listening skills. • Proficient in using scheduling and PMS software. • Ability to multitask and remain calm under pressure. • Bilingual (especially Spanish) is highly desirable. What We Offer • Competitive hourly wage + performance incentives • Paid training and career development opportunities • Health, dental, and vision insurance (for eligible employees) • Supportive team environment with room for growth • Employee discounts on dental service