Job Title: Business Process Analyst Role Purpose Analyze, document, and optimize end-to-end business processes across technology and operations to improve efficiency, strengthen controls, and support change and transformation initiatives. Key Responsibilities • Analyze and document current-state (AS-IS) and future-state (TO-BE) business processes across operational and technology workflows • Develop detailed process maps, workflows, and documentation using BPMN or similar methodologies. • Identify process inefficiencies, risks, and control gaps, and recommend practical improvement solutions • Collaborate with business, operations, and technology teams to support process redesign, automation, and optimization initiatives • Support change and transformation programs by assessing process impacts and assisting with implementation activities • Apply Lean or continuous improvement frameworks to drive sustainable process improvements • Ensure process changes align with business objectives, risk management, and regulatory requirements Required Experience & Skills • Minimum 5 years experience in business analysis or process analysis roles • Strong knowledge of banking operations and operational control environments • Proven experience in process mapping and documentation using BPMN or similar standards • Experience applying Lean, continuous improvement, or process optimization methodologies • Strong analytical, problem-solving, and stakeholder engagement skills • Ability to work effectively across cross-functional business and technology teams Nice to Have • Experience supporting digital transformation, automation, or system implementation initiatives • Familiarity with risk, compliance, or regulatory frameworks in financial services • Exposure to process automation tools or workflow management platforms • Relevant certifications such as CBAP, Lean Six Sigma, or BPM certifications