Position Summary The HRA PINCC Program is a New York City workforce development initiative that connects low‑income and young New Yorkers to apprenticeships and good‑paying, union jobs in construction, transportation, industrial, maintenance, and building services. Opportunities for a Better Tomorrow (OBT) seeks an experienced, mission-driven Program Manager, HRA Workforce Development Programs to provide operational leadership for a growing portfolio of HRA-funded workforce initiatives. The Program Manager will oversee day-to-day program implementation, staff supervision, participant success strategies, contract compliance, and performance outcomes across multiple sector-based career pathways, including Commercial Driver's License (CDL), Construction, Security, and future training programs as they are developed. Program Leadership & Operations • Provide day-to-day operational leadership for HRA-funded workforce development programs. • Oversee program implementation across recruitment, enrollment, training, case management, employment services, and retention activities. • Develop and maintain systems, workflows, and standard operating procedures that support program growth, quality assurance, and participant success. • Ensure effective coordination among case managers, outreach staff, instructors, job developers, training vendors, and external partners. • Monitor participant progress and implement strategies to improve attendance, engagement, completion, credential attainment, and employment outcomes. • Lead regular program meetings and case conferencing sessions to address participant needs, program challenges, and performance goals. • Assist with launching new training initiatives and expanding sector-based career pathways as funding opportunities emerge. Recruitment, Enrollment & Participant Success • Oversee outreach, recruitment, screening, intake, and enrollment activities to meet contract goals. • Develop recruitment strategies in partnership with community organizations, referral agencies, employers, and HRA. • Ensure participants receive quality orientation, assessment, service planning, and career coaching. • Support staff in addressing barriers to participation, employment, and long-term retention. • Monitor participant engagement and implement interventions designed to improve retention and successful completion. Staff Supervision & Team Development • Supervise assigned program staff, including case managers, outreach personnel, coordinators, and other direct reports. • Conduct regular supervision meetings, performance coaching, and professional development planning. • Support employee onboarding, training, and continuous improvement initiatives. • Foster a strengths-based, participant-centered culture aligned with OBT's values of Integrity, Excellence, Empowerment, and Accountability. • Promote cross-functional collaboration among workforce development teams. Contract Compliance & Quality Assurance • Ensure compliance with all HRA, OBT, city, state, and federal regulations governing workforce development programs. • Monitor program operations to ensure adherence to participant eligibility requirements, contract deliverables, documentation standards, and performance benchmarks. • Ensure participants have equitable access to services and that all activities are conducted in accordance with non-discrimination, accessibility, and language access requirements. • Oversee implementation of reasonable accommodation procedures and ensure participants are informed of their rights, responsibilities, grievance procedures, and available support services. • Ensure required notices, participant rights information, and compliance materials are properly maintained and displayed at all program sites. • Conduct routine file reviews, quality assurance checks, and compliance monitoring activities to maintain audit readiness. • Maintain accurate participant and program records and ensure timely submission of required reports and documentation. • Support contract monitoring visits, audits, corrective action plans, and funder reviews. • Train and coach staff on compliance requirements, documentation standards, customer service expectations, confidentiality, and participant rights. • Identify operational and compliance risks and implement continuous improvement strategies to strengthen program performance and service quality. Industry Training & Employer Partnerships • Coordinate workforce training activities across CDL, Construction, Security, and future sector-based programs. • Maintain strong relationships with training providers, industry partners, unions, employers, and apprenticeship programs. • Support job placement and retention strategies that align with industry demand. • Collaborate with employer partners to identify hiring trends and workforce needs. • Ensure participants are connected to employment, advanced training, and career advancement opportunities. Data Management & Continuous Improvement • Ensure accurate and timely data entry in Salesforce, OSOS, HRA systems, and other required databases. • Analyze program data to identify trends, performance gaps, and opportunities for improvement. • Develop tracking tools, dashboards, and reports that support organizational decision-making. • Promote a culture of accountability and data-informed program management. • Implement continuous improvement strategies that strengthen participant outcomes and contract performance. Knowledge, Skills, and Abilities • Demonstrated commitment to OBT's mission of advancing economic mobility through education, workforce development, and employment services. • Experience working effectively with individuals from diverse racial, ethnic, cultural, linguistic, and socioeconomic backgrounds, including individuals facing barriers to employment. • Strong understanding of workforce development, career pathway programming, case management, participant engagement, and employment services. • Proven leadership experience overseeing workforce development, education, youth development, human services, or community-based programs. • Demonstrated success achieving performance outcomes related to enrollment, attendance, retention, completion, credential attainment, job placement, and employment retention. • Experience managing government-funded contracts and performance-based programs, with knowledge of compliance, reporting, documentation, and quality assurance requirements. • Ability to develop, implement, and improve operational systems, workflows, and processes that strengthen service delivery and program performance. • Strong staff supervision, coaching, team development, and performance management skills. • Excellent project management, organizational, and problem-solving abilities, with the capacity to manage multiple priorities and deadlines simultaneously. • Strong data management, reporting, analysis, and continuous improvement skills, including the ability to use data to drive decision-making and program outcomes. • Exceptional written, verbal, and interpersonal communication skills. • Ability to establish and maintain productive working relationships with participants, staff, employers, funders, community partners, educational institutions, training providers, and government agencies. • Ability to work both independently and collaboratively in a fast-paced, mission-driven environment. • Commitment to equity, inclusion, participant-centered practices, and strengths-based service delivery. Education • Bachelor's degree in Human Services, Social Work, Education, Public Administration, Business Administration, Workforce Development, or a related field required. • Master's degree or equivalent combination of advanced education, training, and relevant professional experience preferred. Experience • Minimum of five (5) years of progressive experience in workforce development, education, human services, youth development, or related community-based programming. • Minimum of two (2) years of supervisory or program leadership experience with responsibility for staff development, program operations, and performance management. • Experience overseeing contract-funded programs and ensuring compliance with funder requirements, deliverables, and performance benchmarks. • Experience working with HRA, DYCD, Workforce1, SNAP Employment & Training, TANF, or other publicly funded workforce programs strongly preferred. • Experience supporting sector-based training initiatives such as construction, transportation, security, healthcare, technology, or skilled trades preferred. Technical Skills • Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, Teams, and PowerPoint. • Experience utilizing participant management and reporting systems such as Salesforce, OSOS, PTS, HRA systems, or comparable databases preferred. • Ability to analyze performance data, produce reports, and monitor program outcomes using multiple data systems. Salary • $80-85,000