OUR CORE VALUES: THE CCG SPIRIT SERVICE – Lead with a servant’s heart PROFESSIONALISM – Perform our best every day INTEGRITY – Do what is right RESPECT – Treat each other the way we wish to be treated INCLUSION – Value individual differences TEAMWORK – Communicate and collaborate to achieve our goals Summary of Position Founded in 1901, ChildCareGroup’s (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families. The Provider Payments Coordinator works within Child Care Assistance, a ChildCareGroup program that manages financial scholarships for working parents and supports quality initiatives that improve early education for children throughout Dallas, Jefferson, Hardin, and Orange counties in Texas. This position reviews child care provider payments, generates payment reports, analyzes payment activity to identify errors or issues requiring correction, approves corrections to issue additional payments or recover overpayments and tracks adjustments to ensure timely completion and compliance with program guidelines. Lead Responsibilities and Essential Job Functions • Perform analysis of payments file in authorized status to identify net negative payments, incorrect program codes, providers not set up for payment in CCG’s accounting software, and other issues in need of correction prior to payments being finalized. • Coordinate with Manager, team, and Finance staff to ensure corrections are completed prior to payments being finalized. Track corrections that are to be made over multiple payment periods to ensure all funds are recovered. • Research complex payment issues, ask clarifying questions to fully understand the need or concern, provide education and solutions, and interpret and communicate state and local policies and procedures clearly and effectively. • Provide support and respond to questions from Attendance and Payment staff regarding work processes, policies, and procedures. • Serve as the first point of contact for escalated calls; de-escalate concerns, provide assistance, and resolve issues for customers requesting management support. Handle all calls in a professional and welcoming manner. • Assist with processing corrections to provider payments. • Serve as backup for processing provider payments in the Manager’s absence. • Assist with special projects and perform other duties as assigned. General Responsibilities and Essential Job Functions • Assist customers by phone, email, and in person in a prompt, courteous, and professional manner. • Provide technical assistance by phone, email, and in person regarding program requirements and child care provider payments. • Problem-solve and communicate across departments to answer questions and resolve payment issues. • Review state system reports for payments and enter work items in the case management system for needed corrections. • Move payments from approved status to authorized status after initial reviews are completed. • Contact child care providers regarding payment errors or adjustments, request additional documentation as needed, and thoroughly document adjustments in the state system. Education and Experience • High School Diploma or GED required. Associate or bachelor's degree preferred. • Ability to handle multiple tasks concurrently and prioritize work. • Excellent communication skills and the ability to work effectively with individuals at all levels. • Intermediate proficiency in computer applications and Microsoft programs, including Excel, Word, Outlook, Teams, and SharePoint, is required. • Strong attention to detail. • Ability to work well under pressure and meet deadlines as required. • Bilingual English/Spanish language skills, oral and written, preferred. • Unquestioned integrity and commitment to upholding ChildCareGroup’s mission, vision, and core values. Equipment • Computer, telephone headset, scanner, and standard office equipment Travel and Compliance • Must have a valid driver’s license, if applicable. • Driving record must comply with CCG’s automobile insurance carrier requirements. • Must maintain liability insurance coverage and reliable personal transportation. • Ability to travel locally or out of town, as required. • Mileage reimbursement is provided when applicable. • Must successfully meet all compliance background check requirements for federal funding throughout employment. Physical Demands • Work requires normal physical effort, with minimal lifting of items weighing 25 pounds or less. • Visual attention • Manual dexterity and coordination. ChildCareGroup is an Equal Opportunity/Affirmative Action employer.