Service Desk Technician I • Employment Type: Full-Time • FLSA Status: Non-Exempt • Department: MSP • Work Location: Remote – U.S.; ability to travel to client sites and work nights and weekends as needed Position Summary The Service Desk Technician I provides efficient and accurate remote technical support to end users as a frontline member of the MSP team. This role resolves common technology issues, documents service requests, and helps ensure client concerns are identified and addressed promptly to support reliable day-to-day operations and exceptional service. Key Responsibilities • Respond to incoming Service Desk calls and emails. • Create service tickets and gather essential client information, including company and user details, issue descriptions, and the number of affected users. • Resolve basic account and access issues, including password resets, Microsoft 365 license changes, and local or domain user updates. • Troubleshoot operating system, Microsoft 365, network connectivity, mapped drive, and printer issues. • Install approved client-side software and configure email on mobile devices. • Add, update, and maintain client service information in runbooks as needed. • Perform other duties as assigned. Required Qualifications • High school diploma or GED equivalent. • One to three years of experience in a Service Desk or IT support role. • Fundamental knowledge of networking concepts. • Strong problem-solving and troubleshooting skills. • Basic knowledge of Windows Server environments. • Excellent verbal and written communication skills. • Strong attention to detail, organization, note-taking, and the ability to capture technical information accurately. • Ability to manage multiple priorities and demonstrate effective time-management skills. • Ability to work proactively and collaboratively as part of a team. • Ability to learn new systems and processes quickly. What Success Looks Like A high-performing Service Desk Technician I resolves common technical issues accurately and efficiently, documents each request clearly, and communicates professionally with end users. Success is demonstrated through dependable support, organized ticket handling, effective collaboration, and a positive impact on client technology operations and the MSP team. About DAS Health DAS Health is a leading provider of healthcare IT and business solutions that helps healthcare organizations improve operations, strengthen technology performance, and deliver exceptional patient care. We partner with physician practices, senior care organizations, specialty providers, and healthcare groups across the country to deliver innovative solutions including managed IT services, cybersecurity, cloud technologies, revenue cycle solutions, EHR consulting, and strategic business services. At DAS Health, you'll join a collaborative, mission-driven team dedicated to helping healthcare organizations succeed through technology, expertise, and exceptional service. Why Join DAS Health • Remote and flexible work opportunities, when applicable • Medical, Dental, and Vision Insurance • 401(k) with Company Match • Company-Paid Life Insurance • Company-Paid Disability Insurance • Employee Assistance Program (EAP) • Professional Development Opportunities • Career Growth Opportunities • Collaborative and supportive team culture • Opportunity to make a meaningful impact in healthcare Equal Opportunity Employer DAS Health is an Equal Opportunity Employer committed to fostering an inclusive workplace where all employees are valued and respected. We celebrate diversity and make employment decisions based on qualifications, merit, and business needs without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. Our Commitment to Diversity & Inclusion DAS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by federal, state, or local laws. Accommodation Notice If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. Employment at Will Nothing in this job posting or description guarantees employment for any specific period or under any specific terms. Employment with DAS Health is "at-will."