SUMMARY OF POSITION: The Account Coordinator is responsible for coordinating work activities for assigned customer accounts to ensure efficient, service-oriented, and timely completion of client projects. Job Description: Account Services and Coordination: • Assists the Sales and Account Managers • Maintains and updates customers’ job timelines in collaboration with production and implementation teams • Coordinates production and deliverables with staff members in appropriate departments including Sales, Implementation Services, Data Processing, Information Systems, and others; communicates updated production information to customers • Monitors daily job progress for projects; anticipates potential problems and proactively manages details; ensures projects are on track and delivered on time Client Communications and Documentation: • Keeps customer information and account details up-to-date by using proprietary Customer Relationship Management software; manages employee interactions with clients for effective customer service • Communicates and confirms production schedules with customers; conveys schedule adjustments to appropriate clients and staff members • Initiates change management processes when requested by clients or, as changes and updates are issued internally; monitors changes through to completion • Coordinates pricing and timelines • Performs weekly and/or monthly status calls with clients for current status updates or as needed Support of Account Services Department: • Performs as front line call center for customers to report issues; initiates problem tickets for internal research; initiates temporary and permanent resolutions in conjunction with clients and internal departments • Serves as a customer advocate; responds to customers’ requests and initiates appropriate actions and production changes • Supports the AS Department; schedules meetings, books conference rooms, coordinates conference calls, and provides other logistical client project support as needed Requirements: Education: • Bachelor’s College degree (or combination of skills, experience and tenure at InfoIMAGE in lieu of degree) Experience and Skills: • A minimum of 3 years of customer service and administrative experience • Project management experience • Ability to work collaboratively with others in professional manner through building trust, respect and cooperation • Ability to work effectively and collaboratively with a diverse and multi-cultural and multi-generational staff • Demonstrated ability to problem solve • Excellent organizational skills and detailed oriented • Demonstrated ability to manage multiple projects and meet deadlines • Ability to quickly and appropriately prioritize conflicting demands • Ability to apply a high level of accuracy and attention to details to all tasks Computer Skills: • Proficient with databases, use of the Internet, and MS Office Suite software • Experience with Microsoft Project Management and/or proprietary project management Language Skills: • Must be fluent in English • Excellent verbal and written skills • Be able to communicate information in a clear, and concise manner • Outstanding customer services and phone skills Physical Requirements: • Able to utilize multi-limb and eye-hand coordination • Able to stand, bend, reach, stoop and lift boxes up to 25 lbs. • Able to function well in a fast pace / multi-tasking with organization and efficiency • Able to sit at desk, working on computer and phones for a full work day • Able to work overtime as needed