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IT Field Support Technician_Rockford

Gr8ttek, LLC (formerly Red Knight Solutions) · rksbh.com
RockfordEntry level1–2 yrsPart-time
Apply on Gr8ttek, LLC (formerly Red Knight Solutions)’s site

Straight from the company’s own careers site.

The job in short

On-site IT field support.

Insurance

Details

Found
21 d ago · posted 2026-10-06
Location as listed
Rockford, IL
Role
IT Support / Helpdesk
Source
The company’s own careers site

Full description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships. Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training AT NO COST TO YOU Responsibilities and Skills • Providing customer break fix support for designated equipment • Communicating clearly in written and verbal form • Possess excellent customer service skills • Accepting and delivery of all service calls assigned • Completing all administrative tasks associated with each call • Responsible for control and return of assets and inventory • Other duties may be assigned to meet business needs • May provide functional guidance to colleagues Requirements • Typically requires technical school certification or equivalent and 1-2 years of relevant experience • Ability to drive yourself to client locations • Ability to lift and or move various computer equipment up to 50 lbs. • Valid driver’s license • Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended • Must own a basic repair tool kit By providing your phone number on this application, you consent to receive SMS text messages from Gr8ttek regarding your application status, interview scheduling, onboarding updates, and hiring notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance.

IT Support / Helpdesk jobs in the United States · All Gr8ttek, LLC (formerly Red Knight Solutions) jobs · Entry-level jobs in Rockford, Illinois

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