Appointment Scheduler / Customer Service Representative - Creve Coeur, IL About Us Perfect Choice Home Solutions is a growing home improvement company specializing in roofing, windows, siding, and bathroom remodeling. We pride ourselves on providing high-quality service and a strong customer experience from the very first interaction. Position Overview We are seeking a motivated and reliable Customer Service Appointment Scheduler to join our team. In this role, you will be the first point of contact for prospective customers, scheduling free in-home consultations and ensuring a positive, professional experience. Key Responsibilities • Make outbound and receive inbound calls to schedule appointments • Speak with homeowners to gather basic information and set qualified appointments • Clearly explain the purpose of our free in-home consultation • Maintain accurate records of calls and appointments in our system • Follow provided scripts while maintaining a natural, conversational tone • Confirm, reschedule, and manage appointment calendars • Meet daily/weekly call and scheduling targets Qualifications • Previous call center, customer service, or appointment setting experience preferred • Strong communication and phone skills • Comfortable handling objections and keeping conversations on track • Basic computer skills and ability to learn CRM systems • Self-motivated, dependable, and goal-oriented • Positive attitude and professional demeanor Compensation & Benefits • Competitive hourly pay • Performance-based monthly bonuses and incentives • Paid training • Opportunities for advancement • Supportive team environment What Success Looks Like • Consistently meeting or exceeding appointment-setting goals • Maintaining high-quality customer interactions • Keeping schedules organized and up to date How to Apply Submit your resume along with a brief description of your experience in customer service or appointment setting.