Location: Atlanta, GA Schedule: Full-time, On-site Compensation: Competitive hourly rate + benefits Perks: Collaborative team culture, career advancement, and direct patient support About OrthoAtlanta Become part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact. What You’ll Do As a Customer Service Representative at OrthoAtlanta, you’ll: • Answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard • Schedule appointments and follow-ups accurately and efficiently • Enter and update patient demographics and insurance information in Epic • Create and manage patient cases and referral entries • Verify insurance eligibility and referral requirements • Work referral workqueues and index documentation in OnBase and Epic • Provide clear directions, declare calls, and guide patients as needed • Collaborate with colleagues across departments in a fast-paced environment • Deliver an exceptional patient experience with professionalism and empathy • Support additional tasks and projects as assigned by the Call Center Manager A Great Fit If You… • Thrive in a busy, phone-driven environment with fast call volume • Bring empathy, clarity, and efficiency to every patient interaction • Communicate with confidence and compassion—both in writing and over the phone • Stay organized and composed, even during high-pressure moments • Understand the importance of accuracy in patient records and scheduling What You’ll Need • High school diploma or GED • 2+ years of experience in a medical office or call center (preferred) • Working knowledge of Epic (strongly preferred) • Familiarity with medical terminology (preferred) • Excellent verbal and written communication skills • Detail-oriented with strong time management and multitasking abilities • Discretion, professionalism, and a team-first mindset Why OrthoAtlanta? • Join a trusted name in orthopedic and sports medicine care • Be part of a patient-first culture where your voice and contributions matter • Enjoy ongoing opportunities for career growth and development Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!