Description Riverside Technologies Inc. is currently seeking a Network Engineer with an emphasis on telecommunications. If you like working in a fast-paced environment and have great customer service skills, we welcome your application! Job Summary: As a Network Engineer, you will be responsible for implementing Network topologies based on the design specifications. RTI has multiple levels of engineers with various responsibilities, including: • Designing, implementing, monitoring, and managing RTI’s customers’ local and wide area networks • Optimizing system availability to ensure uninterrupted user operations • Modifying and repairing networks • Diagnosing complex telephony issues using packet captures, system logs, and call trace analysis. • Field Engineering up to 50% travel What You’ll Be Doing: • Providing onsite and/or remote support, including hardware and networking support for customers’ networks, routers, switches, and servers • Designing and implementing new network solutions and/or improving the efficiency of current networks • Install, configure, and support network equipment including routers, proxy servers, switches, WAN accelerators, and DNS and DHCP, as well as configuring LAN’s, firewalls and updating network equipment to the latest firmware • Monitoring networking activity, investigating faults in the network, responding to network issues, and resolving any communication issues for our customers • Working with OEM’s, distributors, third-party support, and service vendors to ensure that the network meets performance expectations • Providing technical assistance and support for incoming issues related to networking equipment, computer systems, and hardware • Communicating accurately, concisely, and professionally with the customer about important repair steps taken, parts ordered, and time estimated until completion • Call Routing & Numbering: Managing dial plans, extension ranges, IVR systems, automated attendants, and voicemail platforms. • Implementing and monitoring QoS policies • Supporting E911 compliance and location tracking mapping emergency response locations (ERLs) to network switch ports and subnets. Updating the network documentation and communicating to project team and customer • Administering SIP trunking, RTP • Performing other related duties as assigned Requirements What You’ll Need: • Bachelor’s degree or equivalent experience in networking and security management, computer science, or related field is preferred. • Network Certifications highly desired: Network+, Cisco, CCNA, Aruba, Meraki, Extreme, Fortinet, CompTIA and HP certifications • Knowledge of Fiber, CAT 5e, 6, 6A is a plus • 1 year in field service support role supporting a variety of hardware and networking equipment • 3+ years' experience in network architecture and deployment is highly desired • Experience with major enterprise communication systems (Cisco Unified Communications, Microsoft Teams Phone, or Zoom Phone). • Ability to travel. Position can be up to 50% travel, both in and out of state, including overnight stays • Must be available for varying shifts depending on customers’ needs • Ability to maintain a high degree of professionalism in actions, demeanor, and dress • Must have exceptional driving record and have a valid driver’s license. • Must be able to pass drug screening and background check • Must have ability to move equipment weighing up to 50 lbs. • Must be able to climb ladders and be comfortable working at heights of 3-40 ft. What You Can Look Forward to: We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan. • PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges. • CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges. • TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.