Support Engineer – Main Responsibilities • Provide full-time technical support for long-term projects, Monday through Friday. • Execute IMAC activities (Install, Move, Add, and Change) for IT hardware and software assets. • Work within ITIL and Agile environments, ensuring compliance with SLAs and ticket management processes. • Deploy and manage software packages using Microsoft SCCM. • Perform manual software installations, upgrades, troubleshooting, and issue resolution. • Prioritize and manage multiple support requests in a fast-paced environment. • Provide technical support for laptops, printers, mobile devices, and related peripherals. • Troubleshoot and support network connectivity issues, including LAN, Wi-Fi, and VPN environments. • Manage, configure, and support email accounts and messaging services. • Maintain accurate documentation of incidents, service requests, and technical procedures. • Collaborate with internal teams and end users to ensure efficient resolution of technical issues and high customer satisfaction. Experienced Support Engineer with expertise in end-user support, IMAC services, software deployment using SCCM, network troubleshooting, and mobile device management. Skilled in ITIL-based service delivery, ticketing systems, SLA compliance, and technical problem resolution. Proven ability to support enterprise environments while managing multiple priorities and delivering excellent customer service.