Description Job Summary: Professional and courteous Front Office Associate with a commitment to providing exceptional patient care in an outpatient setting. Adept at performing a wide range of administrative tasks to support healthcare delivery. Possesses strong communication skills to interact with patients, healthcare professionals, and administrative staff. Committed to maintaining a patient-centric focus while ensuring the smooth operation of daily clinic activities. Supervisory Responsibilities: N/A Essential Duties / Responsibilities: • Greet and welcome patients with a positive and friendly attitude. • Conduct chart preparations, register new patients, update existing patient records, and verify insurance authorization. • Schedule and confirm patient appointments, ensuring efficient use of appointment slots. • Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff. • Collect co-pays, co-insurance, deductibles, or outstanding balances from patients. Prepare payment plans as needed. Reconcile payments at the end of the day and prepare/upload necessary documents. • Maintain a neat and organized front desk area. • Coordinate with medical staff to ensure a smooth patient flow. • Handle sensitive patient information confidentially. • Assist with administrative tasks as needed, including generating reports for marketing or patient communication. • Actively engage in cross-training initiatives to acquire proficiency in various clinic functions. • Provide coverage for other clinics as needed, demonstrating adaptability and teamwork. • Collaborate with team members across clinics to maintain a cohesive and supportive work environment. • Embrace opportunities for continuous learning and skill development to enhance overall clinic efficiency. • Other duties as assigned. Required Skills / Abilities: • Interpersonal skills, including effective communication with patients, families, and other members of the healthcare team. • Time management skills. • Cleanliness and adherence to protocols. • Attention to detail. • Proficient use of Athena EHR or a similar Electronic Health Record (EHR) system. Education and Experience: • High School Diploma. • Customer service experience, preferably in a healthcare-related setting. • Minimum of 2 years of experience as a front office associate/receptionist in a physician's office or hospital. • Working knowledge of medical terminology and health care insurance. • Working knowledge of MS Office (MS Word, Excel, and Outlook) *StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences. Requirements • Involves sitting, standing, and walking for extended periods of time. • Full range of body motion, including reaching, bending, and stretching. • The ability to lift and carry moderately heavy items, such as boxes of documents or supplies. • Good manual and finger dexterity. Interested in Joining Our Team? If you are interested in this position, please complete our Culture Index Survey as part of the application process. Step 1: Complete the Culture Index Survey: Culture Index Step 2: Submit your application for this position.