Description Tower Hill Insurance Group has an exciting opportunity for a talented Regulatory Response Specialist who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry. The Regulatory Response Specialist manages the investigation and response process for consumer complaints and inquiries received from state insurance regulatory authorities. This position conducts comprehensive reviews of complaint matters, coordinates with business areas to gather and validate information, and prepares formal company responses in accordance with applicable regulatory requirements and established deadlines. This role also analyzes complaint activity and trends to identify recurring issues and recommend opportunities for process improvement. ESSENTIAL DUTIES AND RESPONSIBILITIES • Manage regulatory consumer complaints and inquiries, ensuring accurate and timely responses in accordance with regulatory requirements. • Conduct comprehensive investigations of complaint matters, gathering relevant facts, account history, documentation, and other necessary information. • Partner with Claims, Underwriting, Customer Service, Legal, Compliance, and other business areas to validate information, confirm procedures, and establish an accurate chronology of events. • Conduct detailed evaluation of file handling to ensure compliance with internal procedures and statutory requirements. • Identify and evaluate available resolution options in coordination with applicable business areas and escalate compliance or legal concerns as appropriate. • Draft and coordinate formal company responses to regulatory complaints and inquiries, ensuring responses are accurate, complete, and supported by appropriate documentation. • Monitor regulatory response requirements and maintain accurate records of complaints, correspondence, supporting documentation, responses, and outcomes. • Conduct regular root cause analyses, identify complaint trends, and recommend corrective action plans for process improvement. ADDITIONAL DUTIES This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION Bachelor's Degree in Business Administration, Risk Management, Communications, English, Journalism, Public Relations, or related field required. Equivalent experience may substitute for minimum educational requirements. Equivalent experience may include (5) years of relevant experience. EXPERIENCE Minimum of three (3) years of relevant work experience in property and casualty insurance, regulatory compliance, claims, or underwriting required. Previous experience investigating and responding to regulatory complaints or inquiries from state Departments of Insurance or other regulatory authorities preferred. CERTIFICATIONS Property and casualty insurance industry designations preferred (i.e. Associate in Claims [AIC], Chartered Property Casualty Underwriter [CPCU], etc.) LICENSES Florida Agent License (2-20) preferred. BENEFITS • Medical • Dental • Vision • Life & Disability Insurance • 401(k) • Health Savings Account • Accident, Critical Illness and Hospital Indemnity • Pet insurance • Paid time off & Holiday pay We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit: Total Compensation - Tower Hill Insurance (thig.com) Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.