Location: Delta Air Lines Boston Logan Intl Airport Pay Rate: Salary - Salary Plan, 60,000.00 USD Annual Work Shift: Job Description We’re looking for a friendly, compassionate, leader to join our aviation services team! Oversee aircraft appearance operations, including, but not limited to, the following: safety, servicing, and cleaning services for aircraft; and employee management Responsibilities • Take full responsibility for delivering effective aircraft appearance operations to our customers. • Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with customers. • Resolve customer service issues in a timely manner with tact and diplomacy. • Proactively manage safety and security processes and procedures to comply with HHS operating standards. ● Take ownership for creating a progressive open-door culture by managing the performance and development of team members. • Review key performance open-doorindicators (KPIs) and convey necessary actions if needed. • Recruit and hire new team members to meet service requirements. • Understand contract requirements and customer expectations. • Implement team member counseling and corrective action, including performance improvement plans, as needed. • Monitor and/or conduct required training of team members. • Plan and organize the most efficient use of resources to meet work requirements by analyzing equipment and team member work schedules. Skills • Interpersonal Skills: Ability to interact with individuals at all levels of the organization • Communication: Effective written, spoken, and non-verbal communication as well as presentation skills • Customer Service: Service-oriented mentality with a focus on exceeding expectations • Professionalism: Maintain a positive and professional demeanor • Decision Making: Ability to quickly make sound decisions and judgments • Proactivity: Self-motivated with the ability to effectively prioritize projects and needs • Team Player: Willingness to collaborate and provide support where needed to achieve outcomes • Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings • Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment Requirements • 2 to 5 years of management experience • Ability to work a flexible schedule that may include nights, weekends, and holidays • Willing to work outside in all types of weather and in elevated noise levels within the airport environment. • Have a valid driver's license and a clear Motor Vehicle Report (MVR) • Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities • Knowledge of applicable FAA and OSHA regulations • Experience negotiating contracts • Computer skills, including word processing, spreadsheets, email, and ordering platforms • Must be willing to relocate for promotion opportunities What We Offer • Paid time off (vacation and sick) • Medical, dental, and vision insurance • 401(k) with employer match • Employee Assistance Program (EAP) • Career development and ongoing training Important to Know • Veterans and candidates with military experience are encouraged to apply. • HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. Who is HHS Aviation HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies.