• This is a position based in Chennai, India with 100% of field work. • The incumbent will be responsible for the installation and service support of Nordson Matrix AXI. • Among other things, it will involve: • Customer relationship management for these customers. • Service and application support of customers in the assigned territory. • Basic troubleshooting, installation, maintenance and repair on designated equipment. • Planning and Scheduling the servicing work in advance so the output of the factory is not affected. • Working on Preventative Maintenance activities and field modifications. • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. • Maintaining daily communications with customers and Nordson management to ensure resolution with proper follow-up. • Maintaining tools and test equipment and ensuring they are properly calibrated. • Submitting detailed daily reports on all the work that is done on each machine. • Ensuring that all the parts needed for customers are planned. • Maintain attendance log and submit it on time for billing. • Required to work on shift basis. Educational Qualifications: • Essential: Bachelor’s degree in engineering (Electronics Preferred, Electrical or Instrumentation also will be considered) • Candidates with diploma can also be eligible if their experience is highly relevant to our requirement. Experience: • Around 0-3 years in the installation and customer support of high value capital equipment. • At least 1 year of the above experience should have been in the Southern part of India. Personal attributes: • A high energy, service-oriented personality. • Achievement motivation. • Ability to understand pneumatic, electric, electronics and control systems. • Ability to read and understand engineering drawings. • Willingness to travel if required. • Ability to learn new skills.