Description Happy Corner Hospitality Group, home to Motek, Yalla, and Sesame Bakery, is a Mediterranean restaurant collective. As a family-owned business committed to enriching Miami's and New York’s food culture, we deliver genuine, thoughtful, and delectable Mediterranean dishes with a focus on freshness and quality ingredients. Position Summary Motek is seeking a highly organized, guest-focused, and detail-oriented Reservationist/Receptionist to oversee reservations and guest communications across all locations in addition to supporting the corporate office with various tasks. This position plays a critical role in maintaining reservation accuracy, supporting guest satisfaction, and ensuring a smooth operation at our corporate office. The ideal candidate is proactive, professional, calm under pressure, and understands that hospitality begins with the first interaction. Responsibilities: • Manage all incoming reservations via phone, SevenRooms (or reservation platform), email, and online channels • Answer guest inquiries regarding reservations, large party bookings, waitlists, and general restaurant information • Process reservation modifications, cancellations, and special requests accurately • Monitor reservation pacing to prevent overbooking and ensure proper service flow • Charge and document applicable no-show and late cancellation fees in accordance with company policy • Respond to guest inquiries regarding no-show charges professionally and clearly • Assist guests with receipt requests, billing questions, and transaction confirmations • Support management with chargeback disputes by gathering documentation, reservation details, and proof of service • Maintain accurate guest profiles and notes within the reservation system • Communicate VIP arrivals, large parties, and special accommodations to management teams • Assist in private dining and large group inquiries as needed • Uphold Motek’s brand voice and hospitality standards in all written and verbal communication • Place office supplies orders as needed • Open, scan, and send mail to various departments Schedule: • Flexible scheduling based on business needs Skills & Competencies: • Strong customer service mindset • High level of discretion and professionalism when handling billing matters • Conflict resolution and de-escalation skills • Revenue protection awareness • Accountability and strong follow-through • Team-oriented communicator Benefits: • Wages paid weekly • 401k savings plans • Medical, dental and vision insurance (upon eligibility) • Employee discounts Requirements • Previous restaurant or hospitality experience preferred • Experience with SevenRooms, OpenTable, or similar reservation systems strongly preferred • Familiarity with POS systems and payment processing platforms is a plus • Strong understanding of cancellation policies and guest recovery practices • Excellent written and verbal communication skills • Strong attention to detail and organizational ability • Ability to multitask and remain composed under pressure • Professional, warm, and solution-oriented demeanor