Company Description Expeditors is a Fortune 500 global logistics company headquartered in Seattle, Washington, powering international trade through customized supply chain solutions and seamless technology. With more than 19,000 professionals across 350+ locations on six continents, we combine global scale with the professionalism, innovation, and customer focus that help businesses move confidently in a fast-changing world. What truly sets Expeditors apart is our people. We are committed to attracting, developing, and retaining exceptional logistics and technical talent, creating a supportive, high-performing environment where careers can grow. With a strong culture of promotion from within and a long track record of employee retention, Expeditors offers more than a job—it offers the opportunity to build a meaningful career with a global company that invests in your success. Job Description We are looking for a Local Account Manager to support and grow assigned customer accounts by delivering a high level of service, building strong customer relationships, and identifying opportunities for business growth. In this role, you will serve as a key point of contact for customers, partner closely with internal teams, and help ensure customer requirements are understood and supported effectively. The ideal candidate brings strong relationship management skills, a customer-focused mindset, and the ability to coordinate across teams to deliver a consistent service experience. Key Responsibilities • Manage assigned customer accounts and maintain strong day-to-day customer relationships. • Deliver a high level of customer service and support overall customer satisfaction. • Identify opportunities to expand business within existing accounts. • Build relationships across customer organizations beyond the primary point of contact. • Partner with internal teams to support service delivery and help address customer needs. • Help identify, communicate, and resolve service issues in a timely manner. • Maintain accurate customer information, account activity, and follow-up actions. • Participate in customer meetings and business reviews as needed. • Support continuous improvement in service, communication, and account management practices. • Monitor account activity and support reporting or KPI follow-up where applicable. Qualifications • Experience in account management, customer service, business development, logistics, supply chain, or a related field. • Strong customer service and relationship-building skills. • Strong verbal and written communication skills. • Ability to clearly document and communicate customer requirements. • Strong problem-solving skills and the ability to coordinate issue resolution across teams. • Ability to manage multiple priorities and maintain consistent follow-up. • Proficiency with Microsoft Office and other business systems or CRM tools, where applicable. • Strong attention to detail and organizational skills. • Experience supporting complex customer accounts across multiple stakeholders or locations. • Presentation skills. • Project management skills. • Experience identifying growth opportunities within existing customer accounts. • Experience working in a cross-functional service environment. Additional Information Benefits • Paid Vacation (first year prorated based off month of hire then eligible for 15 days) • Holidays (10) • Flexible Days (2) • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid) • 401(k) Retirement Savings Plan with employer match • Employee Stock Purchase Plan (ESPP) • Medical, Prescription Drug, Dental & Vision Coverage • Health Savings Account (HSA) • Life and Disability Insurance • Paid Parental Leave (additional eligibility criteria) • Dependent Care Flexible Spending Account (DC FSA) • Commuter Benefit • Employee Assistance Program (EAP) • Training and Personnel Development Program • Educational Assistance and Reimbursement All your information will be kept confidential according to EEO Guidelines.