Description We are seeking a friendly, customer-focused Customer Service Representative to join our team. The ideal candidate will be the first point of contact for walk-in customers, providing exceptional service, answering inquiries, and assisting with purchases or service requests. This role requires excellent communication skills, a professional demeanor, and a passion for customer satisfaction. Requirements Key Responsibilities • Greet and assist walk-in customers in a courteous and professional manner. • Address customer inquiries, provide product/service information, and resolve any issues or concerns. • Process transactions, orders, or service requests efficiently and accurately. • Maintain a clean and welcoming service area. • Identify customer needs and recommend suitable products or services. • Handle customer complaints with patience and escalate issues when necessary. • Keep up-to-date with company products and pricing. • Maintain records of customer interactions and transactions with follow up on open accounts and quotes. • Collaborate with team members to ensure smooth daily operations. Requirements • Previous experience in customer service, retail, or a related field is preferred. Garage Door or Construction experience a plus. • Excellent communication and interpersonal skills. • Strong problem-solving abilities and a customer-first mindset. • Ability to multitask. • Basic computer skills and familiarity with POS systems. • Bi-lingual in Spanish a Plus Schedule Monday - Friday 7:30am-4pm