Description What we're looking for: Someone who brings a genuine passion for engagement and responsive service to every customer interaction. Essential Duties and Responsibilities · Enters customer orders into ERP. · Acts as first line interface for daily customer inquiries (order status, shipment status, order problems etc.) · Confirms orders, works closely with scheduling to provide updates on shipping status and notifies customers of any backorder or delivery date changes. · Uses Customer ERPs and EDI Portals to pull and confirm POs and Order Data. · Initiates customer JIT RFQs, revision updates and part reactivations. · Resolves price and part discrepancies and updates the system ensuring ISO change control compliance. · Coordinates and completes customer compliance requests and ASNs (Advanced Shipping Notice). · Maintains records relative to customers and orders, such as item pricing, and customer lists. · Sets up and administers “customer master” files in ERP system. · Maintains and updates order entry procedures. · Backs up planning on scheduling orders in ERP system. Requirements • High School diploma or equivalent. • Minimum of 2 years of customer service experience. Experience supporting business clients preferred. • Ability to work in a fast-paced environment, handling a variety of tasks. • Proficient in MS Office (Word, Outlook & Excel) & ERP (knowledge of Infor SyteLine a plus). Organized and detail oriented. • Strong communication skills, both written and oral. • Ability to maintain composure in stressful or challenging situations. • Desire to learn and grow. • Process and problem-solving mindset.