Description Are you a compassionate and detail-oriented person who thrives in a collaborative, patient-centered environment? Join our dedicated fertility care team and play a meaningful role in helping patients build families. This is a unique opportunity to work closely with physicians and clinical staff in a specialty setting that blends advanced medicine with heartfelt care. The Front Desk Representative role provides patients with a warm and professional first impression while ensuring smooth day-to-day operations of the clinic front office. As a key member of our team, you will: • Greet and check in patients while providing a welcoming, supportive environment • Verify patient demographics, insurance information, and required documentation • Answer incoming calls and respond to patient inquiries in a professional and compassionate manner • Collect payments and assist with basic administrative and billing support • Triage patients to financial counselors when needed • Support physicians, clinic and administrative staff with front office coordination and workflow • Ensure patient confidentiality and compliance with HIPAA and clinic policies at all times Why join us? Consistent Monday - Friday, 7am - 4pm schedule Specialized training applicable to fertility care setting The opportunity to make a lasting impact in patients' lives during a meaningful journey Competitive pay, with medical, dental and vision insurance, paid time off, and paid holidays Requirements • High school diploma or equivalent • Minimum 1 year of experience in medical front office, reception, or patient services • Strong interpersonal and customer service skills • A passion for women’s health, fertility is a plus • Detail-oriented with strong organizational skills