Description JOB SUMMARY The Loan Operations Associate is responsible for a wide range of duties related to loan accounts, including but not limited to account maintenance, balancing and reconciliation, dealing with customer or employee inquiries, and researching problems. Candidates for the position should be able to pay close attention to detail and have above average problem solving and accounting skills. DUTIES AND RESPONSIBILITIES • Respond to telephone inquiries from customers and associates pertaining to loan balances, payoffs, collateral information, etc. • Loan account maintenance and transactions • Perform daily balancing of the general ledger accounts • Review loan files for proper documentation and compliance • Prepare, review, and maintenance missing or incorrect documentation on the Loan Error Log • Prepare, scan and perform quality control on loan files · Add and remove ACH and AFT records · Process returned payments • Collection maintenance • Process credit disputes • Process charge offs • Process loan extensions • Maintenance and process vehicle titles • Process closed loans • Process low balance report • Process and maintain proof of collateral insurance • Prepare and review HMDA LAR documentation • Review declinations • Prepare Satisfaction Pieces • Initialize and maintain Forced Placed Insurance • Review and maintain Flood Insurance • Document and perform total loss documentation for insurance companies and customers • Prepare escrow accounts for payment • Prepare and maintain escrow analysis • Monitor and process PMI payments and cancellations • Federal Home Loan Bank (FHLB) monthly balancing • FHLB remittance • Process participation payments • Update and maintain dealer floor plan • Update and maintain adjustable rate analysis on loans • Process monthly credit insurance commission • Process credit life/disability claims • Process construction draws • Maintain tickler report • Must advance to Loan Operations Specialist I within 18 months of hire • Promote and preserve JBT’s values and culture • Follow Bank policy and procedure to prevent fraud and financial crimes • Other duties as assigned Requirements SKILLS REQUIRED • Broad knowledge of departmental operations, policies and procedures • Ability to deal effectively and tactfully with customers and associates • Ability to recognize irregular or suspicious transactions and take appropriate steps to prevent loss • Adequate understanding of operations in other departments and bank retail outlets • Understanding of Federal Regulations as they apply to loans • Experience with using personal computers and common business applications such as Word, Excel, and Outlook. • Exposure to bank core accounting systems, Jack Henry Silverlake preferred. • Ability to operate common business equipment such as copiers, printers, and scanners. • Above average problem solving and accounting skills • Ability to lift 25 lbs.