Job Description • Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. • Welcome the guests by greeting them as per the standards. • Any matter which may affect the interests of Mercure Lucknow Gomti Nagar should be brought to the attention of the Management. • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. • Ensure to attend to guest complaints, requests or inquiries regarding the food and services. • Establish and maintain seamless co-ordination & co-operation with all departments of Mercure Lucknow Gomti Nagar to ensure maximum cooperation, productivity, morale and guest service. • Identify optimal, cost effective use of the resources and educate the team on the same. • Responsible for set up of all operating equipment and ensure to inspect linen, and condiments before the service. • Ensure to be familiar with all dishes on the menu. • Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival • In the absence of the Food & Beverage Executive ensure to take guest orders, advice guests on specials menu options. • Ensure to be familiar with the property lay out, fire exits and elevator locations. • Report any equipment malfunction, emergency situations or suspicious persons to the F&B Executive. Qualifications Diploma / Degree in Hotel Management or any other equivalent qualifications. Additional Information 1-2 year of experience in branded hotels.