Company Description AN ICON EVOLVED Honoring a celebrated legacy while shaping a bold new global chapter. In every location, Delano nurtures a refined spirit of community, welcoming the world’s most curious, creative and well-traveled. Job Description JOB OVERVIEW: Under the general guidance of the Assistant Director of Security, Security Officer assist in maintaining a safe and secure environment for our guests and employees by patrolling and monitoring premises and personnel. The Security Officer will maintain a high visibility presence and prevent all illegal or inappropriate actions. The goal is to detect, deter, observe and report. YOUR KEY RESPONSIBILITIES: • Responsible for monitoring and patrolling assigned areas to provide a safe environment for guests and employees • Patrols the outside and inside perimeter of property, ensuring that reports are made to Assistant Director of Security if there is a potential safety issue • Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers • Responsible for minimizing opportunities for loss or damage, anticipating potential problems, reacting to disturbances and prohibited conduct • Responsible for responding to emergency situations as needed • Will be responsible for preparing written reports • Watch alarm systems or video cameras and operate detecting/emergency equipment • Perform first aid or CPR • Provide excellent customer service • Adhere to all company service and operating standards • Remain in compliance with local, state and federal regulations • Responsible for responding to emergency situations as needed to provide necessary assistance to employees and guests • Protect the company’s assets relative to theft, assault, fire and other safety issues • Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations • We recognize we are in the hospitality industry and that may require us to provide lateral service. • We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. ADDITIONAL RESPONSIBILITIES: • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams. • Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. • Remain calm and alert, especially during emergency situations. • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. Qualifications SPECIFIC JOB KNOWLEDGE & SKILLS: • High School Diploma or equivalent required • One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel • Proven experience as security officer or guard • Knowledge of legal guidelines for area security and public safety • Familiarity with report writing • Excellent surveillance and observation skills • Possess a gracious, friendly, and fun demeanor • Ability to multitask, work in a fast-paced environment and have a high level attention to detail • Maintain positive and productive working relationships with other employees and departments • Ability to work independently and to partner with others to promote an environment of teamwork • Must be able to stand or walk a minimum eight-hour shift. • Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations. • Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary. • Must have excellent communication skills and be able to read, write, speak and understand English. • Must be able to work inside and outside at all times of the year as needed, based upon business volumes • All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor. Additional Information All your information will be kept confidential according to EEO guidelines.